Employer South East Coast Ambulance Service NHS Foundation Trust
Employer type NHS
Site Negotiable / Nexus House
Town Crawley
Salary £35,392 - £42,618 per annum
Salary period Yearly
Closing 13/01/2025 23:59
NHS AfC: Band 6
South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust.
Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. More information regarding our services and locations can be found on our website.
Job overview
* 6 month-Secondment, Fixed Term. Full time 37.5 hours/week
* Band 6 - £35,392 - £42,618 per annum
* The successful applicant will be expected to undertake regular travel to Operating Units in the West e.g. Banstead, Brighton and other OUs.
The Quality Improvement (QI) Facilitator will provide leadership and support in delivery of projects for the Quality Improvement team. The post holder will be instrumental in driving the Trust’s continuous improvement approach, which is our systematic methodology to solve problems, improve service provision, and provide better outcomes for staff and patients across the organisation.
Main duties of the job
* Contribute to the philosophy of continuous improvement across the organisation.
* Ensure that the concept of quality, Quality Improvement (QI) and our Continuous Improvement approach is clearly articulated and understood.
* Directly assist operational unit and corporate staff in building continuous improvement capacity to drive improvement aligned with the organisational strategy.
* Leadership and support of QI projects, ensuring that projects follow the DMAIC process, are closely monitored, on track with identified schedules / actions and reported on with any risks identified and escalated as appropriate.
* Utilise data to understand how capable processes are in delivering their aims and objectives and use this to drive improvement or support decision making.
* Understand current practice, processes, and tools through measurement (including user experience) to help us to organise and prioritise improvement efforts effectively.
* Utilise digital tools, methods and approaches to drive innovation and balance human centred design and our analytical approaches.
* Support and guide colleagues to utilise the DMAIC process and other QI tools effectively.
Working for our organisation
* A minimum 27 days' holiday each year, increasing after 5 years service.
* Personal and professional development and training opportunities.
* Salary sacrifice schemes for cars or push bikes.
* Access to occupational health and counselling services.
* Back up buddy App
* Access to NHS discounts, offering NHS employees a range of money-saving deals.
* Option to join NHS Pension scheme
Detailed job description and main responsibilities
The post holder will work with many internal and external stakeholders ensuring that improvement occurs in a positive and sustained way. The post holder will work effectively and collaboratively with all levels of the organisations acting as a QI subject matter expert.
Please refer to the Job Description for a comprehensive list of responsibilities attached to this role.
Person specification
* Degree level or equivalent relevant experience
* Knowledge & experience of using Quality improvement methodology and tools
* Experience of facilitating small and large groups
* Experience of both internal and external stakeholder engagement including patient engagement and experience
* Experience of using data to drive improvement and inform decision making
* Experience of using QI tools in practice
* Quality Improvement Qualification
* Project management Qualification
Please note that the salary range noted on the vacancy is in line with agenda for change (AFC) pay scales. All successful applicants would be placed automatically at the bottom of the banding, unless proven, relevant NHS or equivalent experience can be demonstrated.
The Trust is passionately committed to being an inclusive employer - a place where we can all be ourselves and succeed. As an employer we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement networks, facilities and services to support staff from different backgrounds.
We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief. The Trust is making progress towards its aim of becoming more reflective of the diversity of our community in our workforce and guarantees an interview to candidates with disability who meet the essential criteria specified. We particularly encourage applications from Black, Asian, Minority Ethnic and disabled applicants and those from other under-represented groups.
The Equality Act 2010 protects disabled people - including those with long term health conditions, learning disabilities and hidden disabilities such as dyslexia. If you tell us that you have a disability we can make reasonable adjustments to ensure that any selection processes - including the interview - are fair and equitable.
We are committed to offering opportunities to individuals with disabilities and offer on-going support, should you be successful, with any adjustments you may need when performing your role.
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