Working collaboratively with our service teams, taking responsibility for ensuring service operations run effectively and efficiently and in accordance with defined standards and frameworks. Resolve issues when they arise quickly and effectively minimising impact on services Be accountable for achieving contractual KPIs, quality compliance and financial performance To work closely with the Head of service to contribute towards the identification of growth opportunities for PCS through researching, analysing and interpreting the PCS operating environment and make recommendations for delivering services within and outside of Sheffield. Be responsible for the day-to-day implementation, development and maintenance of robust operational and information systems that support service delivery. Maintain compliance with Care Quality Commission regulations where relevant. Contribute to and deliver effective tender responses, proposals, reports, presentations to support business growth and service reporting with the support of the wider PCS Team Play a key role in turning a successful bid into an effective service by supporting the Head of Service in operational aspects of product/service mobilisation. Work closely with the Clinical Director to ensure our services are clinically-effective and safe; using their expertise to advise and guide you in decision making. Contribute to effective tender responses, proposals, reports, presentations, etc., to support business growth and service reporting. Ensure compliments, comments, concerns and complaints for the directorate are properly logged and manage their flow through the relevant process. Investigate complaints as directed by the clinical quality manager. Implement business continuity arrangements to ensure PCS responds, in the event of serious/major incident(s), to demands of the city-wide urgent care system. Be responsible for drafting and managing processes and procedures within the directorate, ensuring consistency and appropriacy. Undertake special projects, related to your area of expertise, as directed by the Head of Service. Demonstrate in-depth knowledge across all PCS products/services you are directly responsible for. Be an advocate for PCS services in our ACP and beyond. Deputise for the Head of Service both internally and externally where necessary. Work closely and effectively with the Business Intelligence Manager and other manager(s) to define, agree and produce regular reports/dashboards for internal and external consumption. General Any other duties as required which are commensurate with the post. To ensure that all duties are carried out in line with PCS policies and procedures. Where relevant, comply with the requirements of the Care Quality Commission. Note: This job description is not exhaustive and may be added to or changed to from time to time following discussion and consultation with the post holder and line manager