With its fragrant walled gardens, stately Jacobean country house & 200 acres of Hertfordshire parkland, the historic Hanbury Manor Marriott Hotel & Country Club makes a lasting impression. Marriott International the world’s largest hotel company with more than 500 global locations and 600,000 associates worldwide is redefining the art of hosting so that our guests can travel brilliantly. Combining old school, classic elegance and impressive grandeur with a contemporary, holistic approach, Hanbury Manor Marriott delivers premium choices, sophisticated style, and well-crafted experiences for the discerning.
The primary focus of the role is to support the Front Office Manager, by assuming responsibility for running the Night operation in the hotel. Supervise the Nights team in order to maximise guest satisfaction, profit contribution and staff motivation. Maintain high standards of service whilst ensuring that all associates adhere to company policies, procedures and brand standards.
Experience:
1. Previous front office experience essential.
Skills and Knowledge
2. Strong Communication skills (verbal, listening, writing)
3. Opera/Marsha knowledge
4. Attention to detail
5. Computer skills
Specific Duties:
6. To effectively manage the Night team to maximise productivity, staff, guest satisfaction and profit.
7. To supervise and ensure that associates are carrying out their duties effectively, and to oversee and react in areas that require immediate attention.
8. Ensure that all necessary measures are taken for the security of monies, floats, keys and safety deposits and that all stocks are accounted for at all times.
9. Monitor departments efficiency through GSS, and any other available reporting medium, ensuring a high level of guest impact at all times.
10. To train and develop all associates within your areas of responsibility so as to improve standards, product knowledge, and the awareness of attention to detail and presentation through Departmental Inductions, New Hire Training, and any other tools available through the company.
11. To ensure that adequate staffing levels are maintained at Nights and that all steps are taken to ensure that recruitment and retention of associates are given top priority.
12. To control staffing levels and wage costs in line with the sales of the hotel by ensuring effective and fair rota’s and using labour scheduling where available.
13. To complete departmental forecasts on a weekly basis and review actual against target/potential and suggest reasons for variances.
14. To have a thorough understanding of the Oracle system and use it to its full potential on a daily basis covering such areas as I Procurement, Expenses, Payroll and HR.
15. To adhere to the Marriott Brand Standards at all times within your department.
WHAT WE CAN OFFER YOU
A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit.
16. Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries.
17. Recognition programs
18. Meals at work
19. Uniform
20. Enrolment of Perks at Work - Access to unlimited deals of retailers and more
21. 20 days holiday increasing with service of service plus bank holidays
22. Cycle to work scheme
23. Play Golf for free and preferential rates for family & friends
24. Free gym access
25. Pension & Life Assurance
26. Awards and recognition celebrations and many more….
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.