Hampton Court Palace Golf Club, in Kingston, Get Golfing CIO, is seeking a Deputy Clubhouse Manager to join our team. As the Deputy Clubhouse Manager, you will play a key role in ensuring the smooth operation of our clubhouse, providing exceptional service to our members and guests. You will assist the Clubhouse Manager in managing day-to-day operations, supervising staff, and promoting a positive and welcoming atmosphere.
Responsibilities
* Assist the Clubhouse Manager in overseeing the overall operations of the clubhouse.
* Supervise and train staff, ensuring they provide excellent service to members and guests.
* Assist in developing and implementing policies and procedures to enhance efficiency and customer satisfaction.
* Help manage inventory, stock control, and ordering to maintain appropriate levels and minimize waste.
* Maintain a clean and organized clubhouse, ensuring a welcoming environment for members and guests.
* Support the Clubhouse Manager in planning and executing special events and promotions.
* Address member and guest concerns and resolve any issues in a professional and timely manner.
* Collaborate with other departments to ensure seamless operations and exceptional guest experiences.
Requirements
* Prior experience in a supervisory role in the hospitality industry, preferably within a clubhouse or hotel setting.
* Strong organizational and problem-solving skills.
* Excellent interpersonal and communication skills.
* Knowledge of food and beverage operations, including ordering, inventory management, and cost control.
* Ability to work well under pressure and handle customer concerns with professionalism.
* Flexibility to work evenings, weekends, and holidays as required.
* Attention to detail and a commitment to maintaining a high standard of cleanliness and presentation.
* Passion for providing excellent service and creating a positive guest experience.
Benefits
* Pension Plans
* Training & Development
* Free Golf
* 50% discount on food and beverage
* Staff referral programme
* Opportunities for Progression