About the team: The Broker liaison team support the bank by taking inbound mortgage calls from mortgage intermediaries who require information with regards to new or current lending, broker portal navigation and registration assistance. Our philosophy:Before you read on, we\\\'d like you to know that we\\\'re committed to diversity and hope that our employee base reflects the diverse nature of our society. To understand more, please follow: https://www.osb.co.uk/careers/overview/ Our recruitment process can include telephone calls, virtual meetings via Webex and face to face meetings in one of our offices. If you apply for one of our roles, we will be sure to ask you if you require any support with any of these stages. What you will be doing: In this varied role, you will have the opportunity to speak to mortgage intermediaries answering new business enquiries, resolving any queries they may have, and escalating complaints where required whilst delivering excellent customer service at all times. This role sits within a positive and supportive team with a clear progression matrix in place to support you to achieve your career goals. Your responsibilities will include:Support the Broker Journey by using your skills and knowledge to deal with queries from Intermediaries through all communication methods for new lendingDelivering a high standard of customer serviceProviding clear clarification for declined casesDealing with internal departments where requiredLiaising with our Business Development Managers to provide them ongoing supportParticipate actively in telephone campaigns where required for intermediariesResolve technical queries and escalate where necessaryIdentify and escalate any instances of fraud or other suspicious activitiesTaking card payments and issue refunds whilst complying with PCI processes.Completing general administration duties and ad hoc tasks or projects as and when required. In return for your commitment: Please use this link to see the fantastic benefits available at OSB:https://www.osb.co.uk/careers/overview/benefits Could you be the one?We are looking for talented individuals who have the experience and knowledge set out below:Previous experience in a customer service environment with a confident telephone manner.Advanced skills in respect of communication and delivering a high level of customer service.Intermediate skills in respect of attention to detail and ability to learn new processes and procedures.Previous experience working within the Financial Services industry is desirable. What to do nextIf this sounds like you, please apply now! If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you! OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds. As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don\\\'t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress. All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful. INDLP