Job Title
Position (job title): Bars Supervisor
Reports to: Restaurant Manager / Conference and Banqueting Manager
Location: Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO61 1UF
Hours of work: 40 hours per week
Benefits:
* Apprenticeship and other development opportunities.
* Gym and leisure use.
* Share of gratuities.
* Hospitality Rewards platform.
* Employee Assistance Program.
* Free meals on duty.
* Refer a friend bonus.
* Free golf for yourself and discounted for friends and family.
* Uniform provided.
* Food and Beverage Discount when dining at our Hotel of 20%.
Aldwark Manor Estate is a privately owned Hotel with Golf nestled in a picturesque village between York and Harrogate. Set in 185 acres of beautiful countryside, this luxury Hotel provides a complete escape for both business and leisure guests and is a popular venue for weddings as well.
Over the last few years, the Hotel has undergone major renovations in the bedrooms, restaurant, residents lounge, sports bar and all public areas with further plans to redevelop and expand throughout 2024 and 2025 increasing the number of Bedrooms, self-contained Golf facilities, as well as an opulent new Spa with state-of-the-art facilities.
Our values: “Never be ordinary” in our product, quality or people with the aim of being “Always Aldwark” in meeting our guests’ and team expectations.
Main duties and purpose of the role:
Our Bars Supervisor will be accountable for all our Bar operations within the Hotel including our Squadron Bar and events bars. They will support the bar operations in our Sports Bar alongside our Assistant Food and Beverage Manager. They will work alongside our Chartwell Manager with the extensive wine list on offer. They will take lead on our overall Hotel liquor stock and results with support from the other Food and Beverage Manager Team. This is an exciting opportunity for a passionate and service-focused personality with similar experiences in a previous role. They will ensure all bars are offering and delivering the correct levels of service consistently, creating extraordinary and memorable experiences for all our guests. As the Bars Supervisor, you will assist the Food and Beverage Manager ensuring guests receive only exceptional service, leading and supporting your team and contributing to training for the development of your department.
* The ability to manage, motivate & delegate tasks to your team.
* Create an effective rota to deliver the service standards in Squadron Bar and the Events Bars with support from the management team.
* Recruit, train, coach and develop all team members in the bars supporting other hiring Managers with recruitment needs.
* Ability to work in different areas of Food & Beverage including Breakfast, Bar, Restaurant, In Room Dining and Conference & Events.
* To ensure the team can manage guest queries in a timely and efficient manner.
* Create and develop the brand standards to keep moving the business forward, making it a destination for the residential and non-residential clientele.
* To ensure that the team are fully trained on the product including all facilities and service standards expectations.
* Ensure target KPIs including guest spend and guest satisfaction scores are met.
* To ensure standards of procedure are in place and followed by the team.
* To ensure all relevant legislation, compliance and procedures in employment law, health and safety, food safety, liquor licensing are followed by all the team at all times.
* Lead the departmental induction of new starters and ensure they are fully competent in the role.
* Ensure consumable, food, liquor is maintained at a level suitable for the business.
* Control all costs through payroll and stock control.
* To ensure that Liquor stocks are monitored and controlled and ensure orders are placed in a timely manner.
* To ensure all relevant legislation and procedures in food safety and liquor licensing are followed by all the team at all times.
#J-18808-Ljbffr