Job Description
Company Description
Inside Global is a global agency dedicated to delivering growth and revenue opportunities for B2B tech companies, from Global brands such as Google, Oracle and HPE to AI start-ups.
As a result of demand and growth, we're looking for a talented Client Success Manager to join the team in Liverpool.
Role Description
The Client Success Manager will be responsible for;
• Project manage campaigns, from set-up right the way through to renewal and growth
• Manage first level contact with clients on a daily basis over phone and email
• Create campaign status reports - both internally and externally
• Attend and manage weekly calls, monthly insights, quarterly reviews and project launch meetings
• Liaise internally with Client Success Administrators, Account Directors and Co-Founders
• Work with the service delivery team to provide from clients
• Check accuracy of work and feedback any changes needed prior to it becoming client facing
• Have a good understanding on your clients’ objectives, internal marketing & sales strategy and plans and how it relates to our work
• Retain 100% clients through consistent project management, effective programme management, optimisation, amendment and suggestions
• Proactively demonstrate and communicate to clients where we are having success and where we can improve each day, week and month
• Assist with commercial conversations and actions
• Escalate big upsell opportunities to your Account Directors and Co-Founders
Qualifications
* Customer Satisfaction and Customer Retention skills
* Analytical Skills
* Relationship Building
* Customer Service
* Excellent communication and interpersonal skills
* Ability to multitask and prioritize effectively
* Highly organised
* Experience in B2B tech or sales development industry is desirable but not necessary
* A bachelor's degree in Business, Marketing, or related field is desirable but not necessary
Role Details
* Full-time on-site, 0830 - 1730
* City centre location
* Fun, growing company
* Exposure to great clients
* Uncapped commission package
* Clear career progression