In this role you will: Correspond with our Commercial Banking customers, supporting them with their everyday banking queries Build strong relationships by listening to their needs and delivering solutions that helps to grow their business Deliver our customer centric approach, through the embracing of technology and demonstrations of digital servicing solutions. Takes end to end ownership to resolve customers queries at first point of contact Identify FIV customers, record data accurately ensuring that we offer an appropriate service or solution to support our customers when they need us most. Support the delivery of BCS specialist strategy Actively support process improvements through raising ideas through the correct channels. Ensure all applicable operational risk HSBC Standards and policies are adhered to and report any breaches in accordance with local procedures. Confidently manage financial crime by identifying, assessing, accepting, monitoring, escalating and mitigating risk. Ensure client satisfaction is achieved by consistently delivering excellent service. To be successful in this role you should meet the following requirements: The ability to build a relationship and rapport with excellent verbal communication skills. Whilst identifying new opportunities for growth within the business. A team player that is happy to collaborate and deliver on common goals Problem solving skills the ability to think on your feet and create solutions for our customers Willingness to take ownership of all customer interactions Self-led enthusiasm to grow, succeed and learn Forward thinking, progressive mindset with the ability to adapt to change well. Good written and verbal communication skills, enabling productive dialogue with internal and external customers. Champion and drive successful customer satisfaction. The ability to demonstrate role model behaviours and organisational values setting the standard for others Effective time management skills The intended start date for this role is 16th June 2025 located in SWANSEA. Our training lasts 8 weeks from this date which you will need to be available for. At the end of this you will be able to provide first class support to our customers. ADZN1_UKTJ