Main area: Neurodevelopmental
Grade: Local pay scale
Contract: Permanent
Hours: Full time - 37.5 hours per week (37.5 p/w)
Job ref: 828-PROVIDE3405A
Employer: Mind Professionals
Employer type: Public (Non NHS)
Site: Mind Professionals
Town: Cambridge
Salary: £23,000 plus commission (commission payments are payable on a monthly basis, where appropriate)
Closing: 25/02/2025 17:00
Job Overview
You will co-ordinate the clinical diary and scheduling of appointments. This will require communication between service users and their external stakeholders, clinicians, and the internal team of clinical administrators.
Main Duties of the Job
1. Monitoring of clinician diaries and scheduling appointments.
2. Monitor patient lists ensuring all appointments are offered/completed within the time frame specified.
3. Responding to new enquiries received by the service to provide relevant service information.
4. Following-up of enquiries and close tracking and monitoring of the enquiry conversion rate.
5. Working toward enquiry conversion service targets.
6. Update NHS System One as required and also help to set up System One accounts for new users.
7. Deal with complaints and patient sensitivities.
8. Proofread, finalise, and email assessment reports that have been concluded on the system.
9. Receiving/sending emails from NMP’s to clients/GP.
10. Monitor our long waiters list and resolve relevant issues.
11. Collection and distribution of post/new referrals to the team.
12. Maintain a monthly log of all new referrals to team.
13. Cover colleagues' work when they are on leave or due to illness or if they are over capacity.
14. Discharging all patients from our team once their assessments are complete.
15. Refer patients to post-diagnostic support partners where appropriate.
16. Data input and uploading case documentation to in-house database.
17. Liaising with external contacts (schools).
18. Ensuring internal/external clinic rooms are booked as required.
19. Training and supervising new starters within the team.
Further Details
Further details concerning commission payment rates will be shared with shortlisted candidates.
Working for Our Organisation
The ND department at Mind Professionals is a small team making a big difference in the neurodevelopmental sector. It aims to support and empower patients through their diagnostic journey.
Employer Certification / Accreditation Badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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