Customer Service Team Leader
Salary circa £35,000 - £38,000 per annum
Location: Leeds
Working Hours: Monday to Friday, 37.5 hours per week - Hybrid (4 days in the office and 1 day from home)
Contract Type: Permanent
Role Overview:
Our prestigious global manufacturing client based in Leeds is looking to recruit a permanent Customer Service Team Leader.
Responsibilities:
1. Monitor and report the Customer Service Teams performance to ensure objectives and KPI's are achieved while maintaining appropriate standards of professional behaviour.
2. Establish working relationships with key external customers, internal stakeholders, and internal Sales Managers to define and understand their needs.
3. Ensure functional processes minimize non-value activities such as Goods Returns, Credit Notes, Pricing Queries, and Concerns Management.
4. Recruit, select, and induct appropriate personnel to maintain the appropriate levels of stable versus turning resources.
5. Ensure the smooth running of day-to-day functions so that customer orders are managed efficiently and accurately.
Requirements:
1. Previous managerial Customer Service experience is essential.
2. Order processing/management experience.
3. The ability to work with colleagues and customers at all levels.
4. Ability to establish clear expectations supporting employee engagement and motivation, with high levels of emotional intelligence.
5. Experience of using SAP or an equivalent ERP system.
Please apply with a copy of your CV.
About Us:
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities and are happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group. #J-18808-Ljbffr