The Change Partners are currently working with an iconic travel brand who are building a brand new holiday business.
We are looking to hire a Head of Operations - Holidays/Tour Operator to lead the development and growth of a DTC Holiday business, leading the development of operations, contracts, legal, sales operations, and commercial relationships with hotels and partners directly.
Key responsibilities:
* Ownership of end-to-end operations of the Holiday/Tour operator business.
* Deliver operations strategy, development and day to day management.
* Support contract and legal agreements with Hotels and wider partners.
* Operational partnerships development across our operators and hotels, directly.
* Develop operational sales service for partners post sign-up to ensure strong operational management.
* Partner cross-functionally with Commercial, Legal, Sales, Marketing, Partnerships and more.
* Build operational resources to help service the businesses.
* Develop strategy around operational costs and business casing for senior leadership.
* Support all teams operationally to develop strong ways of working across the business.
Your background:
* At least 5 years within an Operational capacity.
* Strong experience within a DTC tour operator or holiday/related business, e.g. Trailfinders, Jet2 Holidays, Hurtigruten, BA, Tui holidays or Saga Holidays for example.
* Previous operational experience to support contract management with legal, operational costs and supporting wider development of the Holiday business, supporting the commercial and sales teams.
* Strong understanding of the tour operator ecosystem, working directly with hotel, leisure and wider partners.
Please apply for further information.