Main Purpose of the Role: The main purpose of this role is to offer assistance in all sectors of the Parts and Service departments, including the Workshop. To assist with customer enquiries/orders and make associated sales in order to meet customer targets and expectations. To promote and sell parts to new and existing customers. This is a customer-facing role, which requires you to build strong customer relationships within the Parts sales sector of the business. You will, on occasion, need to present a Parts solution to the customer and frequently liaise with the Manufacturer. Duties: Build strong and positive relationships with customers Present a professional image and portray a polite and courteous manner at all times Take parts orders and sell to meet company targets and support all campaigns Answer all incoming calls and respond to messages promptly Maintain correct off-the-shelf availability and distribute parts accordingly Receive and check in deliveries on our computer system promptly and efficiently Attend service counter area and take orders/enquiries from Service Engineers Ship parts using FedEx to remote Engineers via By Box Ensure parts for service jobs are picked and ready for the Engineers Ensure return to stock for parts not required Process parts returns to the Manufacturer with appropriate paperwork, when necessary Operate forklift in a safe and responsible manner Criteria: Parts background is desirable, but we would consider candidates with general knowledge of parts Automotive, truck or car experience, or dealership background is desirable Proven record of making calls resulting in sales is desirable Knowledge of ADP and TBS desirable (training will be given) Clean driving licence and good driving record Forklift truck driving licence is desirable (training will be provided) Teamwork: ability to work confidently within a group and on own initiative Time Management: ability to manage time effectively, prioritising tasks and working to deadlines, whilst being quality-focused to ensure the right parts are sourced Drive and determination to get things done, make things happen and continually looking for better ways of doing things Availability to work Saturday morning rota as overtime (usually 2 in 5 Saturday mornings) Proof of right to work in the UK Benefits: Auto-enrolment pension scheme 22 days paid holiday bank holidays 1 day for every 5 years of completed service Company sick pay scheme Company uniform Free staff parking Rest area at depot Manufacturer online training programmes for all roles, career paths for progression Additional training programmes for employee career advancement Manufacturer History Museum and Machine Production Line tour, including VIP lunch - Covid dependant Life assurance policy (4 x basic salary) Private medical health (contributory) Chiropractor private medical treatment scheme/occupational health Employee assistance programme Employee discounts on merchandise O2 Employee Benefits