Service Advisor - Dudley
OTE £32K depending on experience
Basic Salary £26-£28K depending on experience
Automotive experience in a dealership is essential
We have received an instruction from our Client, a multi-franchised Dealer Group, who are looking to recruit a successful and motivated Service Advisor to work in one of their Dealerships in the Dudley area. This is an important role and requires candidates who can manage both volume and the added demands of manufacturer standards.
You will be part of a team of 10 technicians, a Workshop Controller, and 2 front of House staff.
The Role
As a Service Advisor, you will be the key point of contact for all customer communication while the vehicle is at the dealership. You will ensure the highest level of customer care and satisfaction at all times. Therefore, you will have excellent communication and organisational skills to deal with all customer enquiries.
You will be efficient in identifying the customers’ requirements. You are able to work to tight timescales and thrive on the pressure of a busy service department. Along with your customer-centric attitude, you will be dealing with all customers in a professional, prompt, and courteous manner, portraying a positive first impression of the Service Department. You will advise on technical queries/issues, book vehicles into the department for work to be carried out, and inform customers of the progress of their vehicle. You will also sell customer repairs/parts, and finalize the invoice upon completion.
Role Requirements
To be a success in this role, you will have:
* Effective communication skills
* Previous experience and a working knowledge of the Kerridge system would be advantageous
* Commitment to delivering customer excellence
* Computer literacy
* A keen eye for detail
* Previous experience in a target-driven role
Your Responsibilities
The front of house activities of a busy Service Department covering the following activities:
* Book service and repair work, always ensuring workshop and parts availability
* Keep customers fully informed of progress and advise of extra work if required
* Invoice and submit accurately all warranty-related transactions daily
* Obtain and process payments in accordance with dealership requirements
* Achieve hours sold targets & ensure the work in progress is kept to a minimum
* Maintain accurate customer records on Kerridge & Dialog
* Organise loan car bookings for the department
* Make telephone follow-up, progress calls, and upsell calls
* Convert both inbound & outbound calls into bookings
* Exceed customer & manufacturer expectations at all times
* Help out team members and provide coaching and training
The Successful Applicant Will Be:
* Enthusiastic, friendly, and helpful
* Committed to delivering an unparalleled level of customer service
* Respectful and courteous to customers and colleagues
* Resilient with a drive to succeed
* Honest with high levels of integrity
If you are interested in this role, please send your CV to ec@arc-uk.net or call Emma Curtis on 07834583994 for a confidential conversation. All applications will be treated in the strictest confidence.
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