Main area Senior Clerical Officer Grade NHS AfC: Band 3
Contract Permanent
Hours Part time - 26 hours per week (Monday - Wednesday full day, Thursday half day)
Job ref 190-8251-DIR-A
Employer Sheffield Teaching Hospitals NHS Foundation Trust
Employer type NHS
Site Royal Hallamshire Hospital
Town Sheffield
Salary £24,071 - £25,674 pa/pro rata for part time staff
Salary period Yearly
Closing 29/12/2024 23:59
Senior Clerical Officer
NHS AfC: Band 3
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes, health and wellbeing packages and financial support systems.
Job overview
The post-holder will be an active member of the Sheffield Teaching Hospital Department of Psychological Services (DPS), working in admin, overseeing the administration from referral to discharge across the various services across STH.
Main duties of the job
1. The post holder along with the DPS Clerical Officers will provide a centralised efficient and effective clerical service for DPS including the management of outpatient referrals, booking of appointments, and typing of clinic letters, in line with Trust and Departmental standards.
2. The post holder will work with the clinical teams to maximise clinic utilisation and support the Service Lead with Caseload Management, highlighting capacity concerns to both the Admin Supervisor and the Service Lead.
3. The post holder will ensure that the quality of data recorded in the Patient Administration System for all outpatient activity is of the highest quality, regularly monitoring data quality reports and taking corrective action where required.
4. They will monitor the RTT Patient Treatment List to ensure patients are seen within the required Trust targets and action taken to raise issues with the Services Lead and Admin Supervisor.
5. They will also provide regular Service performance information to help manage the service and make informed decisions.
Working for our organisation
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Qualifications / Training
* Minimum 5 GCSE or equivalent, to include English Language & Mathematics (4/C grade or above)
* IT qualification e.g. European Computer Driving Licence, or equivalent
* Typing qualification OCR 2 or equivalent Word Processing
* NVQ Level II in Business Administration / Customer Service/ IT
Experience
* Significant clerical experience gained from working within a patient administration department in a hospital setting
* Experience dealing with the general public
* A demonstrable understanding of the importance of data quality and the impact of poor quality on operational systems
* Experience of proactive involvement in service development/improvement
* Experience of using a Patient Administration System ie Lorenzo
* Secretarial experience including audio-typing correspondence/letters
* Work experience of inpatient, outpatient or waiting list management
* Experience of working within a MDT setting
* Experience of putting performance reports together and analysing information
* Experience recording, retrieving and collecting patient information within the NHS
Skills and Abilities
* Good interpersonal skills and the ability to develop relationships with colleagues of different disciplines and levels of seniority
* Excellent computer skills with working knowledge of excel
* Good organisational skills and ability to prioritise effectively in order to meet deadlines
* Ability to exercise initiative and demonstrate innovative approaches within overall delegated responsibility and parameters
* Demonstrate a clear understanding for the need to maintain patient confidentiality and data handling
Attributes
* Ability to use own initiative and work as part of a team
* Methodical approach to work with attention to detail
* Patient focussed with a ‘can do’ attitude
* Demonstrate honesty, integrity, fairness and tenacity
* Able to show initiative and challenge processes with a view to improving patient pathways
* Resourceful, resilient problem solver
Candidates are advised to read the attached guidance on using AI technology.
When selecting to apply via NHS Jobs, you will be redirected to our preferred recruitment system called Trac. You will be asked to create and submit your application via the Trac recruitment system.
Please note, all communication regarding your application will be made via email sent via the Trac recruitment system, please ensure you check your junk/spam folders as emails are sometimes filtered there.
The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community.
Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed. In addition for Fixed Term Contracts, internal secondments may be considered, please seek the approval of your current line manager before applying for the position.
For more information about our organisation and the opportunities available, please visit our website and follow us on Twitter and Facebook.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020.
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