The postholder is required to: Responsible to the PHB Commissioning & Transformation Manager for ensuring that the team performs effectively in supporting the responsibilities of the ICB to the delivery of PHBs. This includes line management of some Administration Officers. Delivering an effective and competent level of administration within the PHB team, promoting good customer service and effective working relationships. Responding to and resolving routine and specialist PHB enquiries in a pleasant and helpful manner, communicating relevant information as appropriate and escalating as required.
Providing financial support to the department by resolving finance/invoice queries Producing performance reports as agreed with the senior team to meet ICB and NHSE needs, and to be point of focus for FOI requests Contributing to performance improvement, supporting the senior team in identifying areas for development and contributing towards those improvements Supporting delivery and development of standard operating procedures and processes within the team, highlighting instances where these need to be reviewed or amended for continuous improvement Coordinate the PHB planning process with health professionals, client and family/carers where appropriate. Monitor of quarterly financial expenditure and escalating concerning or urgent issues appropriately. Working with members of the team to develop and implement project data collection systems that will provide accurate and timely data Supporting the Systems Manager with ongoing improvement projects offering feedback and statistics in support of these Helping to ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, escalating to the line manager when appropriate. Encouraging the effective communication of information within the team Responsible for organising meetings for the department and where required taking minutes and planning any administrative work in support of this.
Contributing to the preparation of correspondence and papers for these meetings as directed by the Systems Manager Responsible for accurate and timely inputting, and maintaining of data on data systems, together with the associated correspondence, ensuring standard operating procedures are applied at all times Acting as a role model for staff within the service and an ambassador to external partners