Senior Onsite AV Engineer Location: London Our immediate requirement is for an experienced Senior Onsite AV Engineer to be a key part of our London team, representing the company and working onsite at a leading Global Asset Management Company, taking full responsibility for 2nd line break fix responsibilities within the London Headquarters. This is an exciting opportunity for an exceptional, experienced Audio Visual Engineer to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities for Senior Onsite AV Engineer Responsibilities include, but not limited to: Proactively troubleshoot and remediate AV faults using established diagnostic techniques, repair or replace items as required Take full responsibility for maximising uptime of the estates audio visual unified communication systems Reporting faults and managing ticket queues to facilitate hardware repairs and replacements Liaising with in-house teams and wider departments to secure critical spares and loan replacements Take ownership and responsibility for the management and tracking of critical spares onsite Communicate and coordinate on-site with clients, facility owners, general contractors, and associated trades as required to complete AV fixes and provide regular updates on tickets and reports Ratify AV services according to system documentation, industry standards and best-practices Preventative Maintenance support as required To ensure all process are compliant with client and policies including security, HSE, Quality and Corporate and Social Responsibility Report break-fix key management updates to site managers To provide fault reporting to relevant teams. A passion for service excellence, with a wealth of knowledge and experience in all current audio-visual technologies The ability to use your initiative and solve problems effectively Provide remote technical support to regional offices Desirable skills Minimum of three years corporate experience Extensive knowledge of Audio-Visual systems and technologies Extensive knowledge of Event spaces including audio, video and lighting equipment in both digital and analogue Ability to multitask and work under pressure and to deadlines Remain client facing and calm under pressure Have excellent communication, time management, presentation and organizational skills Be enthusiastic, self-motivated and have a “can-do” attitude Be able to establish productive relationships with people at all levels Ability to use own initiative wherever needed Further Details Salary: Dependent on experience Reporting to: AV Team Supervisor Department: FM Hours: 9-hour shift between 7am-7pm, Monday - Friday