Description
Berkeley Oxford & Chiltern is a proud member of the Berkeley Group, passionate about making a difference and delivering sustainable developments, continuously adapting to improve each development for the communities they serve.
We are committed to working in partnership and collaboration to continue to build fantastic homes in amazing places. No two Berkeley developments are the same and our bespoke approach sets us apart from our competitors. We are constantly evolving and refining as a company to develop some of the most complex sites into successful mixed-use developments. We have the skills and know-how to take on a wide range of developments from difficult refurbishments, high rise apartments, large detached properties and even thatched roofs.
At the heart of everything we do Is a strong team of people committed to achieving exceptional levels of customer service, delivering high quality homes where vibrant and sustainable communities have been created. Our people and the incredible projects that we deliver are amongst the best reasons that we come to work every day. We work hard and what we do is challenging, but it is hugely meaningful and we have fun together. It is clear that we enjoy what we do, the difference we make to society and we are very proud of the people that make up Berkeley. We have a culture that is rooted in attention to detail, strong communication, and a huge feeling of ownership and pride.
The role
Reporting to the Head of Estate Management, the role will focus on the property management of an existing shopping centre asset and stand alone retail units which are part of our residential developments. The individual will work with appointed managing agents, monitoring their performance ensuring the service and experience that they deliver to us and our tenants is exceptional, any company’s business risks as Landlord are minimised. Multi-sector knowledge would be preferable to provide support to the Estates Team for residential assets. The individual will report internally to key stakeholders on progress and the performance of the asset.
* Negotiating commercial property management agreements with managing agents and ensure ongoing compliance.
* Reviewing and agreeing commercial service charge budgets.
* Monitoring financial ‘health’ of service charge funds including reviewing arrears and capital expenditure projects.
* Instructing structural inspection reports and manage maintenance works where required.
* Day to day liaison with commercial agents, monitoring of their performance, through;
o Site Visits;
o Monthly presentations; and
o Annual managing agent performance audits.
* Develop relationships with managing agents and existing tenants to ensure swift resolution of any issues.
* Production of Estate Management information for reporting to the Head of Estate Management
* Managing unit handovers where applicable and assisting with the collation of hand over information.
* Monitoring statutory inspections and ensuing these are completed, updated and recorded.
* Monitoring Health and Safety Inspections and Action plans and ensuring these are completed, updated and recorded.
* Reviewing service charge accounts and budgets prior to approval.
* Dealing with applications for consents from tenants, controlling the process and ensuring that these are dealt with in a timely manner.
* All other duties as required by the Head of Estate Management.
* Work closely with the Development/ Asset Management teams, having input into the tenancy schedule.
Experience required
* Degree level.
* MRICS and/or AIRPM qualified.
* Excellent understanding of landlord and tenant legislation, health & safety, and other applicable legislation.
* Excellent understanding of the RICS Code of Practice and relevant industry guidelines.
* Superb communication skills, both verbal and written English, and the ability to write and prepare clear, high-quality reports to senior management.
* Preferably multi-sector knowledge including in residential estate management.
* Maintain relationships with key stakeholders within the business and third parties.
Person Specification:
* Proactive approach and flexibility to the evolving requirements of the role.
* Professional in approach and a strong communicator.
* Robust personality and gravitas when dealing with senior management.
* Excellent organisational skills and an ability to balance and deliver against varied workloads.
* Good interpersonal skills.
* Confident and resilient.
* Keen to deliver exceptional customer service.
* Credible and comfortable in dealing with a wide variety of stakeholders.
Experience managing shopping centres desirable but not essential.
Why join us?
* 25 days annual leave, increasing with service to 33 days.
* Health and wellbeing benefits including Private Medical Insurance.
* Lifestyle benefits including access to an online discount platform.
* Berkeley Foundation volunteer day.
* Private pension plan.
* Group life assurance.
The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.
Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We revive underused land, creating welcoming, sustainable and nature-rich places where communities thrive and where people of all ages and backgrounds enjoy a great quality of life.
We specialise in long-term brownfield regeneration, focusing on challenging and complex sites that are beyond the scope of conventional homebuilders. We are highly collaborative, working with councils and communities to create a shared vision and to unlock a mix of social, environmental, economic and commercial value that benefits all of our stakeholders.
Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.
We have a diverse workforce and culture rooted in attention to detail, effective communication, a sense of fun and a huge feeling of ownership and pride. With a commitment to innovation, sustainability, and customer satisfaction, we have become synonymous with exceptional design and meticulous attention to detail.