Job summary
The Endoscopy Service has a Permanent Full time Receptionist in Endoscopy Unit based at City campus but will cover across 3 hospital sites
hours per week, Monday-Sunday
You must be committed to a high standard of patient care and safety. You will have a flexible attitude to work and be able to work as part of a multidisciplinary team. You will have good organisational skills and be able to manage your workload effectively. It is essential for you to be competent in using computer systems as you will be trained to use Medway PAS and other hospital systems appropriate to the role. We require good communication skills and an excellent telephone manner.Professionalism is expected within this will have a good command of the English language with the ability to understand and accurately convey verbal and written information and you must be well motivated and reliable, with a "can do" attitude. Due to the sensitivity of the role you will need to be able to demonstrate a clear understanding of confidentiality issues. The ability to manage your time and prioritise your workload whilst remaining patient focused is essential.
Main duties of the job
In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert
As a receptionist you will be the first port of call for patients attending reception for appointments and day case attendances. You will ensure all patients are dealt with in a polite professional manner at all times and have a positive experience when attending the department. You will be responsible for checking and updating patient details, booking appointments and helping with general enquiries. Customer service experience is essential in this role and a profession, polite and courteous attitude at all times.
About us
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description
Job responsibilities
Working as part of the Endoscopy reception team you will be responsible for greeting patients at reception, checking and updating personal details while maintaining patient confidentiality. Using Careflow, Medilogik and other relevant booking systems and update details accurately and efficiently. Youll have excellent communication skills and will deal appropriately with enquires both by telephone and in person
Person Specification
Qualifications
Essential
1. To be educated to 'O' level, GCSE or equivalent
2. Experience of Microsoft packages
Desirable
3. To possess 5 GCSE A-C passes including English and Maths or equivalent
Experience
Essential
4. Proven office administration experience
5. Customer Service Skills
6. Experience of Team Working
Desirable
7. Experience of clinic reception work
8. Knowledge of hospital IT systems eg: Medway PAS, Notis
Communication
Essential
9. Ability to communicate in a clear and effective manner
10. Ability to develop good working relationships
Planning & Organisation
Essential
11. Evidence of planning and organising of routine tasks and own time management
12. Ability to work within the designated Standard Operating Procedures to ensure consistent Trust wide practice
Physical Skills
Essential
13. Be able to stand/walk for prolonged periods
14. Be flexible with the start and finish time when covering reception