Sanctuary Students provide safe and secure accommodation to thousands of students around the country. We believe that our strength lies in our dedicated staff who help students with their everyday needs.
Deputy Accommodation Manager
Location: Dinwiddy House, Kings Cross, London, N1 9NF
Salary: £32,291 - £33,990 per year
Hours: 35 hours per week
We are looking for a Deputy Accommodation Manager to join our Accommodation Management team based in London. Your role as a Deputy Accommodation Manager will include managing a team of Assistant Accommodation Managers.
Responsibilities:
* Assist with the management and development of all staff on site.
* Support staff and customers in resolving difficult problems, anti-social behaviour and complaints, ensuring customers are kept informed.
* Assist in the development and implementation of effective operational plans to ensure that service delivery meets contracted quality standards as well as client and customer requirements and expectations.
* Liaise with external partners to ensure security, welfare and wellbeing of customers and staff.
* Assist with the management of maintenance and liaise with customers to resolve difficult problems, anti-social behaviour and complaints, ensuring customers are kept informed, in line with agreed processes, Group policies and procedures.
* Manage the recruitment, performance and development of staff to ensure the required skills are available to fulfil contract and service specifications in line with customer expectations and business and company policies and procedures.
* The job holder will ensure that they fully understand and fulfil their responsibilities in respect of both health & safety and equality & diversity.
* Contribute, as appropriate, to special programmes and projects in support of the Group's values and objectives.
* Covering other sites may be occasionally required.
Skills and Experiences:
* Some experience of working in the student accommodation, hotel, hospitality or property sector.
* Some experience of staff management within a customer-facing environment.
* Manage and maintain effective working relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately.
* Support the operational delivery of cost-effective services by operating within appropriate financial policies and procedures and agreed budgets to ensure the economic viability of services.
* Proven experience of working to deadlines and prioritising workloads.
* Assist the management of occupancy through working with partners and local educational institutions to ensure KPIs are delivered in line with Group objectives.
* Monitor accounts and facilitate debt recovery.
* General admin including proficient use of Microsoft packages including Excel, Word, Outlook and Teams.
Why Work for Us?
Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose-built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool, and Glasgow.
* As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health, and gives you the flexibility to tailor your employee benefits by offering:
* 25 days leave rising to a maximum of 30 days (plus public holidays)
* A pension scheme with employer contributions from Sanctuary
* Life Assurance
* Employee Advice Service including counselling
* Cycle to Work Scheme
* Voluntary health plans
* Wellbeing support and tools
* £32,291 per annum (rising to £33,990 per annum after 12 months, subject to satisfactory performance)
Job Reference: 223651
We are only currently accepting applications from those with the right to work in the UK.
If you are applying internally, don't forget to use your internal careers account to submit your application.
We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.
Inclusion and Diversity
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. Sanctuary Students is a subsidiary of Sanctuary Housing Association, an exempt charity.
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