We are currently recruiting for an Admin Officer based in Belfast.
Start date: 13 January 2025
Location: Belfast - Great Northern Tower Belfast BT2 7AD
Duration: Initially 51 weeks with possibility of extension
Hours of work: Monday to Friday between the hours of 8am-8pm and every fourth Saturday 9am-5pm ( training hours usually 9am-5pm )
Rate of pay: £12.59 per hour
Main Duties:
This role will deliver services for customers who are based in Great Britain within Counter Fraud, Compliance and Debt (CFCD) Division. The overarching aim of CFCD is to drive down the level of fraud, error and debt within the benefit system. Full training will be provided. This primarily is a telephony based environment, main duties and essential skills may include, while not limited to:
• Effective call handling skills to provide excellent customer service through inbound and outbound telephone calls, including negotiating the repayment of debt and loans.
• Good verbal and written communication skills
• Ability to build rapport with colleagues and customers.
• Ability to work within and contribute to a team environment.
• Ability to work accurately within specific deadlines and to achieve relevant targets.
• Basic IT skills / computer literacy with an aptitude for learning new systems.
• Organised with good time management skills.
• Excellent interpersonal skills
• Excellent work ethic with a desire to personally develop.
• Excellent attendance and time keeping
These roles are full-time, office based. Working from home may become available in the future.
Essential Criteria:
- 5 GCSEs A-C including Maths and English (Must be able to show proof)
- Must complete an Access NI