Job description This is a permanent full-time, Northern Ireland based role. On offer is a competitive salary in line with experience, van, fuel card and benefits package, including Healthcare Cash Plan, Life Assurance, Family Friendly policies, "Perks” which offers exclusive member discounts, great deals and cashback on shopping, travel restaurants and much more About the role: The Lead Planner will support the Operations teams in the service & delivery of maintenance & improvement contracts. They will focus on the daily planning and coordination of resources, ensuring work is completed in line with internal targets and client requirements. A key part of the role is working closely with other Planners, managing planning tasks efficiently, and ensuring clear communication with all stakeholders, including clients. Key Responsibilities: Assist the Contracts Manager in driving and maintaining planning standards across contracts, collaborating with fellow Planners to ensure best practices are followed. Collaborate with the Managers and Supervisors to monitor KPIs, ensuring targets are met consistently across depots and contracts. Develop and manage relationships with CFM and clients, ensuring smooth communication and the timely resolution of any planning issues or concerns. Ensure the efficient use of resources across all trades, driving productivity through effective planning and task allocation. Contribute to the creation of analytical reports and KPI challenges, providing credible data and insights for client-facing documentation. Promote continuous improvements initiatives to optimize planning efficiency and address any operational issues as they arise. Provide updates to the Managers regarding any issues that may impact the progress of scheduled works, such as material shortages or staffing concerns. Coordinate with Operations Managers to ensure that all planning requirements align with operational needs and resources are allocated appropriately. Support Managers in training and developing junior planners, assisting with onboarding and ensuring ongoing training is delivered as needed. Ensure all planning activities are completed in a timely and efficient manner, contributing to the overall success of service delivery and contract performance. Take ownership of day-to-day planning requirements for the depot, ensuring the smooth scheduling and coordination of tasks. Be the initial point of contact for tenants for urgent, routine and adaption works Scheduling customer appointments and creating events Notifying customers on planned arrival of workers Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability Raising survey events on new COTs, Adaptions and Response jobs Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly Liaise with administration team, supervisor and management to answer queries and review works in progress. Liaise daily with client district maintenance officers/administrators Monitoring of required completion dates, ensuring they are meet, or extension requested were required Dealing with queries and complaint resolution Maintaining standards and processes to reach KPI targets. Support other planning areas when required as part of a cross-functional team environment Review KPI prior to monthly meeting and prepare any documents needed for any possible challenges. Prioritise customer orders by due date to support the company in meeting target deadline KPI Escalate issues promptly to management and help resolve problems in a timely fashion Comply with all company policies, including Equal Opportunities and Dignity at Work Policy, and perform any other duties as required. Our requirements: Essential Proven experience in planning within a maintenance or construction environment. Strong communication skills, both written and verbal. IT literate, proficient in Microsoft Office Previous experience of scheduling/ logistics Experience in customer service and customer excellence Preferred Previous experience in a leadership position. Familiarity with working on NIHE contracts. Competencies Excellent communication skills with the ability to manage client relationships Strong planning and organisation skills. Ability to foster a collaborative team environment. Ability to remain calm under pressure and manage multiple tasks efficiently. Good understanding of operating costs and productivity levels Problem-solving skills and the ability to make quick decisions. Knowledge of construction and the skills off the team members. Confidence to handle various planning tasks independently. Good customer service/customer care skills Skills: Planning & Organising Excellent customer service Scheduling experience