We are looking for an enthusiastic and professional Night Guest Service Agent to join the team at Adagio Aparthotel Stratford on a Full Time basis. This position will require you to work shifts from 11pm - 7.18am, 5 days a week, including weekends and weekdays.
The moment a guest steps into our hotel, you will make them feel at home with your welcoming and warm presence. You will guide guests through their stay, from smooth check-ins and check-outs to providing insights on local attractions and eateries. You will be remembered for your superb customer service and positive energy.
Your responsibilities will include:
1. Managing night reports
2. Taking payments
3. Setting up breakfast
4. Keeping the lobby and reception clean and tidy
5. Preparing documents needed for the day
Qualifications:
* Previous experience in a hotel or customer service environment desirable
* Excellent written and verbal communication skills
* Exceptional customer service skills and an unwavering positive attitude
* The ability to successfully provide a high level of customer satisfaction
* Professional presentation essential
* Availability to work on a rotating roster (including weekends and public holidays)
Additional Information:
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