Customer Service Administrator - FMCG
Are you a dedicated and proactive individual with a passion for delivering exceptional customer service? We are looking for a Customer Service Administrator to join our dynamic team
Key Responsibilities:
* Respond to customer inquiries promptly via phone and email, providing expert assistance and resolving issues.
* Process orders and manage invoicing efficiently to ensure timely delivery and customer satisfaction.
* Maintain accurate records of customer interactions, orders, and inquiries in our database.
* Collaborate with various departments to support sales, chase quotations, and assist in business development initiatives.
* Contribute to the continuous improvement of customer service processes and procedures.
Requirements:
* Previous experience in a customer service or administrative role is preferred.
* Excellent communication skills, both verbal and written.
* Strong organizational skills with an attention to detail.
* Ability to multitask and work effectively in a fast-paced environment.
* Proficient in Microsoft Office Suite and customer relationship management (CRM) software.
What We Offer:
* A supportive and friendly work environment.
* Opportunities for professional development and career advancement.
* Competitive salary and benefits package.
Monday - Friday 8am-4pm
For More Info Contact Megan @ Recra.
About Recra Consulting:
At RECRA, we have a drive and passion to establish and build long lasting relationships.We are different to other agencies as we commit ourselves to working in and outside of office hours to ensure we are proactively finding the best talent on the market. Its our candidates that define RECRA with strong referencing provided with any candidates we represent to ensure we only work and represent the best.We work closely with our candidates and through various interviewing techniques and relationship building we can really find out what make them tick. What’s been missing from previous roles and what is really key in the next role. Our client relationships are ones that are built on honesty, transparency and dedication. We are committed to fully understanding the in’s and out’s of a business, finding out why people love working there and the type of people that will nourish in their environment. RECRA have a strong ethical approach to recruitment and really engage with candidates and clients to ensure a congenial connection.