Rentokil Specialist Hygiene
Service Controller
Thetford
£22,500
Permanent - Full Time - 37.5 hours per week
Rentokil Specialist Hygiene, part of the Rentokil Initial Group, is a FTSE 100 company and rated Glassdoor’s 7th Best Place to Work 2018. Rentokil Specialist Hygiene is one of the UK’s leading providers of specialised deep cleaning and specialist industrial cleaning and disinfection services.
The main purpose of this role is to plan service work within your branch to ensure that branch targets are met and process all relevant paperwork. The successful candidate will act as a point of contact for both service personnel and customers. Liaison will also be required with the sales team in order to schedule jobs and discuss the information on survey reports.
Duties and Responsibilities for this Service Controller role:
1. Produce and send a weekly programme of work for each of the service personnel
2. Liaise with customers to book service work (as required by the customer)
3. Check and input time sheet details onto the branch system
4. Check service personnel expense forms and overtime claims
5. A service weekly forecast should be prepared in conjunction with the Service Manager and/or the Branch Manager
6. Act as a point of branch contact for service personnel
7. Deal with customer service related queries in an efficient manner
8. Forward any sales enquiries to the branch sales team.
9. Compile service reports and any other reporting material required by the National Accounts Department
10. Prior to month end, ensure that the charging arrangements are correct for all, emergency calls, special disinfection work etc
11. Complete all service monitoring required
12. Ensure copies of hazard assessments and work details are provided to service personnel before they commence work on a customer’s premise.
13. Arrange for the availability of materials/preparations/chemicals required for the service staff to carry out their work
Requirements:
To be eligible for this Service Controller Role you must have:
14. Strong commitment to delivering excellent customer experience
15. Previous experience in working in a fast paced office environment & under pressure
16. Microsoft proficient
17. Strong organisational skills and effectively manage and prioritise workload
18. Willingness to learn new computer systems
19. Ability to communicate at all levels with a confident telephone manner
20. Ability to work in difficult situations and able to resolve
21. Route Planning/Optimisation is desirable but not essential
Benefits:
In return for a job well done, you will become part of our Rentokil, FTSE100 family along with the following benefits;
22. Competitive basic salary
23. Job security - full time permanent role with promotion opportunities
24. Company pension
25. Childcare vouchers
26. Cycle to work incentives
27. RI Discounts site
28. Structured career progression
To find out more about the Rentokil Initial family, please visit the website www.rentokil-initial.co.uk
Don't miss this opportunity to join our growing team! Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our privacy policy here.