Company Description
We are looking for a FUN, PASSIONATE & EXTROVERTED Reservations Agent who wants to join our fantastic team at Pullman London St Pancras hotel.
If you:
* Have the passion for customer service and hospitality
* Have great communication and customer relationship skills
* Loves working as part of a passionate team
* Enjoys working in a fast pace environment
We want you to join our gang!
Job Description
As a Reservations Agent, you will:
* Ensure that reservations are dealt with effectively and carry out room merchandising to maximize room revenue
* Ensure that all reservation calls are dealt with in a pleasant and professional manner
* Check all correspondence in connection with reservations and deal with it accordingly
* Run all appropriate reports connected with rooms as laid down in the Reservations Manual and distribute to the appropriate Managers
* Have excellent organisational and administration skills
* A previous knowledge of Opera Cloud is desirable
We are a 4star property with 312 bedrooms, 17 meeting and conference facilities including the 446 seated Shaw Theatre and GA KingsX Bar & Restaurant.
Qualifications
Previous experience within a Reservations or Reception environment would be preferable
Additional Information
Benefits
-Three complimentary Bonus Breaks - benefit from a free one or two day break in another Accor property in the UK each year
- Pension Scheme
- Employee benefit card offering discounted rates in Accor Hotels worldwide
- Free meals on duty and free access to hotel gym
- Up to 33 days of annual leave per annum
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