Claims Team Manager
Job Type: Full-time
Location: Harlow
Salary: £34,000
Job Purpose:
We’re looking for a dynamic Claims Team Manager to lead our client’s Claims department. This role requires someone who can manage, develop, guide, and coach a team in line with the company’s values, ensuring they are proactive, positive, versatile, and adaptable to the quickly changing needs of the business. Training can be provided for the insurance aspects of the role, provided you have strong mechanical/technical automotive knowledge.
Key Responsibilities:
* Maintain open communication with all department managers and ensure effective team communication.
* Continuously meet and review Scheme contractual SLAs to ensure high quality and service delivery.
* Maintain compliance with all regulatory and legal requirements.
* Uphold quality standards through regular call listening, feedback, training, and performance management.
* Adjudicate claims accurately, conduct regular audits, and monitor claim spends.
* Ensure staff are well-trained to handle all customer service queries effectively.
* Drive team performance and innovation within a target-driven environment.
* Conduct regular one-to-one meetings, manage performance issues, and facilitate effective inter-departmental communication.
* Handle escalated customer interactions and manage referrals efficiently.
Skills & Competencies:
* Excellent communication skills.
* Strong customer focus.
* Effective decision-making abilities.
* Proficient in influencing and managing positively.
* Capable of managing conflict.
* Skilled in leading and developing people.
* Ability to boost team morale.
* Adaptability to fast-paced changes.
Knowledge & Experience:
* Essential mechanical/technical automotive knowledge as this role is within the claims department and such knowledge is crucial.
* Experience within the insurance/call centre industry is beneficial, but training can be provided.
Benefits provided:
* Salary: £34,000
* 20 days holiday, increasing 1 day each year up to a maximum of 25 plus the ability to buy an extra 5 days.
* Cycle to work scheme.
* Pension.
* SmartTech.
* Free vending machines, coffee and cold drinks.
To apply for this Claims Team Manager position in our client’s Claims department, please submit your CV for a confidential chat or contact Michele Talbot at Reed, Harlow.
#J-18808-Ljbffr