Salary range £36,867 - £40,965 Job description Job Title: Governance and Assurance Officer Band: 3 Salary: £36,867 - £40,965 Location: Liverpool, Newport, Norwich or Birmingham Term: Permanent Hours : Full time//Job Share Closing Date: 10/12/24 Do you enjoy analysing data and finding the key levers that make a difference? Can you simplify the complex and tell a story in a compelling way? Are you able to accurately capture complex discussions, to create clear actions, tracking completion whilst building great stakeholder relationships. Are you able to navigate structures and stakeholders to find a way to getting things done? If so, we’d like to hear from you. Job Summary As a Governance and Assurance Officer, you’ll be working across the Digital Services directorate to support the smooth and successful running of our business, by providing insight, support and secretariat within the governance process that supports the business and digital design and change delivery across CCS Directorate overview Our Digital and Data services (DDS) directorate supports CCS with digital and technology design, implementation and service delivery. We maintain the digital systems for CCS and work with our colleagues to deliver the business plan with a digital mindset. Find out more about DDS here Team Summary The Directorate Operations team are part of Strategic Projects, Assurance and Governance who are at the heart of the Digital Services team, working to support the wider CCS team in their mission to increase digital enablement Key accountabilities Results/ Actions - Responsible for collating outcomes or recommendations from analysis and feeding back to key stakeholders to collectively implement identified solutions Planning - Working alongside wider stakeholder group to integrate planned activities throughout delivery. Ensure all management documents are up-to-date and available for reviews. Reporting - Collects timely and accurate data to report on Assurance activities, planned or otherwise on a regular basis to local or departmental teams. Using KPIs to pull together narrative that tells the bigger picture. Governance - Key role in providing secretariat services to various forums concerned with the business and digital design aspects of change. Stakeholder – Liaise with Stakeholders to gather data. Review data, and work with stakeholders to resolve anomalies or gaps. Essential criteria (to be assessed at application stage): Use of software tools for reporting, analysing and communication of plans Experienced in using data to identify key themes and presenting in a clear, engaging way An understanding of project, programme and portfolio management Excellent communication skills across all levels of the organisation Proactively manage senior stakeholder meetings, producing papers Desirable criteria Understanding of what is required to develop and support technology systems and digital services to effectively deliver business change In the event of a high number of quality applications, desirable will be used a second sift. Success profiles (To be assessed at interview stage): Behaviours Changing and Improving Making Effective Decisions Working Together Seeing the Bigger Picture Managing a Quality Service (A link to the Civil Service Success Profiles Framework is provided below) Success Profiles Framework What we will offer you, here are some of the benefits you can expect: Competitive salary Generous pension scheme A discretionary non-contractual performance related bonus Working remotely in addition to working in advertised office location Flexi time scheme (available for B1-B6) Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays Explore fully how we will reward your work. Want to make a difference? Find out more about the rewarding work that we do in our candidate pack. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil ServiceD&I Strategy. We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact recruitmentcrowncommercial.gov.uk Working flexibly, delivering outcomes CCS is a flexible business with a smarter working model where our colleagues benefit from a mix of home and office working. Successful candidates are expected to work from one of the office locations listed. Our current office attendance approach requires a minimum of 26 days per quarter (approx 2 days per week, which may be subject to change) in CCS office locations or off site meetings with suppliers, customers, partners, networking / industry events. This is pro rata for those who work part time. Our smarter working principles mean that our people have the advantage of both office and offsite based collaboration and learning, as well as working from home. This way of working allows us to honour our commitment to being a responsible business, offer flexibility and better work life balance as well as ensuring we deliver our business with confidence and in accordance with our CCS values. Selection Process Candidates who are successful at sift will be contacted as soon as possible following the closing date and advised of the interview process in more detail. The sift will commence 10-12-24 and interviews will be WC 16-12-24 either at one of our offices or via video with interview times and dates to be confirmed. (Subject to change) To find out more about our recruitment process please click here Please note: Applicants can make use of artificial intelligence but the information presented at application must be factual. A reserve list may be held for up to 6 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact recruitmentcrowncommercial.gov.uk. Complaints procedure Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissioners’ Recruitment Principles details of which can be found at http://civilservicecommission.independent.gov.uk If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact recruitmentcrowncommercial.gov.uk in the first instance. If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at infocsc.gov.uk Working for the Civil Service: The Civil Service Code sets out the standards of behaviour expected of civil servants. Recruitment Principles: Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissioners’ Recruitment Principles details of which can be found at https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/ If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact recruitmentcrowncommercial.gov.uk in the first instance. If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at infocsc.gov.uk Success Profiles: Success profiles are the new recruitment framework used within the Civil Service. Internal candidates should apply using their Workday account. Select the Career icon and then Find Jobs.