Main area IT Server Grade Band 7 Contract Permanent Hours Full time - 37.5 hours per week (AD Hoc hours maybe required) Job ref 327-25-088
Employer Gloucestershire Health and Care NHS Foundation Trust Employer type NHS Site Edward Jenner Court Town Brockworth Salary £46,148 - £52,809 per annum Salary period Yearly Closing 09/02/2025 23:59
IT Server Manager
Band 7
We love what we do and we think you will, too!
At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.
We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you’.
Our application process aims to understand each candidates knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.
It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us.
Job overview
The Digital Service's IT Operation Teams leads on IT strategy, development, co-ordination, planning, project, and programme management for all Digital & supporting functions.
The primary focus of this role is to lead the Server team with providing a highly efficient and professional service in supporting and managing the GHC IT Server Estate. The post holder will manage the Server environments, have strong technical knowledge and experience of managing physical and virtual server infrastructure, including hardware, as well as management of Active Directory and associated services, O365 and cloud solutions such as Azure. Added to this, to ensure that the IT server environment is secure and meets the needs of the Trust and Governance requirements.
This role is instrumental in ensuring continuity of service and availability of clinical and business administration systems within the Trust and local health communities. The post holder will be part of the core hub that manages real-time communications with customers on the current status of IT and Clinical Systems and Operations, liaising directly with other services as required.
Main duties of the job
Working as part of a team the postholder will ensure that the IT Server Team operates smoothly to provide excellent IT and Infrastructure provision across the c5000 staff and across multiple sites.
The IT Server Manager will provide specialist advice to the organisation and other stakeholders on IT matters in supporting Community Providers, identifying opportunities, new products and developments in information technology, formulating and agreeing proposals with stakeholders that will contribute or enable overall service improvement.
Reporting to the Head of IT Operations, the IT Server Manager will manage the development, planning, testing and provision of current and new IT systems, services and equipment for both clinical and corporate staff for the trust. Thereby ensuring that Community & Corporate colleagues have the necessary tools to deliver and provide healthcare services across the county.
Extensive knowledge in Cyber Security and to lead on monitoring the latest cyber security threats ensuring appropriate measures are taken to secure the network and infrastructure.
Working for our organisation
We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.
Detailed job description and main responsibilities
To ensure the provision of a high-quality Customer focused IT Support Service providing a single point of contact to staff of the trust in relation to all the services provided by the IT Server Team and wider IT team.
The post holder will support and lead on certain aspects of the implementation of the IT strategy across the organisation including the management (but not necessarily the day to day technical operation) of Information Technology services and facilities which are owned by GHC or for which GHC has a responsibility.
Manage the planning, improvement and delivery of IT systems, equipment and services to provide secure and accurate information that will support and enable efficient and effective patient care, using project management skills and methodology with user/stakeholder engagement.
Coordinate the procurement, maintenance, upgrading and operating costs of IT Server systems, including hardware and software, where applicable to support best value for money from capital and revenue budgets.
Coordinate, in conjunction with other service providers robust processes for requesting, managing, reporting, prioritising, escalation and closure of IT related issues, tasks, work packages and projects.
Manage IT projects and work packages that support better working and innovation, managing internal and external project staff, supplier and service contracts, producing appropriate project or performance documentation as required.
Adhere to and manage projects via the Trusts change control policy, taking ownership of the delivery and timescales set out by the change process.
Work within and be aware of NHS guidelines that support information governance, information security, data quality and audit.
Provide advice and information on IT matters to senior management and clinical staff as required.
Implement the Trusts goals, ambitions and IT Strategy of the organisation’s business plans in ongoing response to requirements, funding, and investments, within the county, regional and national context.
Lead and participate in local and regional meetings and events, as appropriate or other activities relevant to the role.
Maintain and support IT server equipment, software and services.
Ensuring that day to day management of support services meets GHC’s KPI and customer requirements.
Ensuring customer satisfaction regularly exceeds targets.
Maintain an accurate and up to date service management system.
Proactively communicating with users about open incidents or problems and ensuring that issues are resolved or a workaround is provided within the shortest possible timeframes.
Manage the sharing of skills, knowledge and experience to improve the service provided by the Service support team.
Working with the senior members of the IT services team to identify and develop new Support Services processes, policies, practices and systems for the department, including feeding back to the IT Operations Manager.
Ensuring the Incidents and Problems are managed on behalf of end-users throughout their full lifecycle including cyber incidents.
Ensuring backups and disaster recovery models are robust, fit for purpose and audited in accordance with the trusts policies.
Comply with all information governance procedures and protocols, including the confidentiality of patient and staff records.
Undertake other duties related to the work of the organisation as may be assigned that are consistent with the nature of the job and its level of responsibility.
The post holder may be required to take part in an on-call Rota providing out of hours IT support.
Maintain an up to date supplier catalogue to ensure that procurement processes are able to deliver best value to users of the service. The job description is not intended to be exhaustive and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post holder.
Person specification
Experience
* Experience in IT Management
* Significant experience in IT Support
* Degree or equivalent
* Experience in NHS organisation
Knowledge
* Technical Experience in Data Centre Technologies
* Understanding of Resiliency and Recovery
* Experience and Cyber threats and mitigations
* Implementation of Data Centre Technologies
Management
* Line Management of a team
* Experience of implementing projects
* Project Management
* Budgetary Responsibility
* Service desk and Customer Services management
When joining us, as well as becoming part of a team that makes a difference, we also offer:
* Free car parking at many of our sites
* 27 days leave plus bank holidays, increasing up to 33 days with long service
* A broad range of training and development opportunities, including apprenticeships up to Level 7 qualification.
* A multi-professional preceptorship programme for all Newly Qualified; Nurses, Nursing Associates, Internationally Educated Practitioners, Allied Health Professionals and Return to Practice Practitioners.
* Generous NHS pension and enhanced pay when if you work unsocial hours
* Flexible, family friendly and agile working opportunities
* Recognition and long service awards
* Fast Track physiotherapy
* Access to discounts and salary sacrifice schemes; including Cycle to Work, Car scheme and discounts on travel, leisure and retailers.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date. Good luck with your application.
For more information please see the attached 'Additional Information for Applicants' document.
Employer certification / accreditation badges
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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