Salary: 46,680 - 62,400 GBP per year Requirements:
* We are looking for a 3rd line support engineer who can bring valuable experience to our team. You should have certifications such as Microsoft (MCSA/MCSE), CompTIA Network, or relevant firewall vendor certifications (e.g., Cisco, Fortinet, Sophos). Experience with virtualization technologies (e.g., VMware, Hyper-V) would also be advantageous.
Responsibilities:
* In this role, I will expect you to:
* Provide 3rd line technical support across a variety of technologies, including O365/M365, Windows Server environments, and network infrastructure.
* Troubleshoot and resolve complex technical issues, escalating when necessary.
* Manage and maintain Group Policy, Active Directory, and other Windows-based services.
* Perform basic WAN/LAN troubleshooting and support network infrastructure, including routers, switches, and wireless access points.
* Support and manage firewall configurations and adhere to security best practices.
* Collaborate closely with 1st and 2nd line support teams to ensure smooth escalation and resolution of issues.
* Participate in system upgrades, patching, and infrastructure improvement projects.
* Mentor and support junior team members to assist with their professional development alongside the technical service manager.
Technologies:
* Active Directory
* Cisco
* Firewall
* Hyper-V
* Support
* LAN
* Network
* Security
* VMware
* Windows
* Office 365
More:
This is an excellent opportunity for an experienced engineer to play a key role in delivering high-level technical support while gaining valuable experience in mentoring and upskilling colleagues. The contract details include a 3-month initial contract, hybrid working (2-3 days in the office and 2-3 days at home), and the position is outside IR35. We look forward to receiving your application for consideration.