Hotel Porter / Receptionist
We are looking for a Porter / Receptionist to join our Front of House team at Chateau Denmark, Luxury boutique hotel in central London. Inspired by the birthplace of the British music scene, we embrace Denmark Street's creativity and spirit. Chateau Denmark's 44 rooms and apartments offer a unique blend of escapism and rebellion, showcasing exceptional craftsmanship and fierce beauty.
As a Porter / Receptionist you will be reporting directly to the Front Office Manager, and work closely with the entire team, bringing an unparalleled level of service embodying a no half measures attitude. You'll be a skilled and creative individual with the ability to design and deliver a food experience in line with the environment of Chateau Denmark while maintaining highest standards to provide the perfect guest experience.
As a member of the Chateau Denmark team, you will be part of a supportive and social place, while receiving the following benefits:
* Rooms Service Charge.
* Employees and Friends & Family rates and discounts.
* Refer a friend bonus up to £200 per referral.
* Perkbox
* Season Ticket Loan.
* Cycle to work & workplace pension schemes.
* Employee recognition schemes and Social events.
* Holiday increase by one day for each completed year of service (up to 5 days)
* And much more!
Profile:
* Previous experience in a 4 or 5 star property .
* Passion for delivering excellent guest's experience.
* Exceptional attention to detail.
* Being organised and proactive in managing tasks.
* Being an excellent team player and have an outstanding communication and guest facing skills.
Your duties:
* Greet guests upon arrival and assist with the check-in process.
* Provide information about hotel facilities, services, room amenities, and local attractions.
* Address guest inquiries, requests, and complaints promptly and professionally.
* Process guest check-outs efficiently and accurately, including handling payments.
* Collaborate with housekeeping and maintenance to address room-related issues.
* Deliver luggage and parcels and provide directions and transportation options to guests.
Chateau Denmark is based at Denmark Street, London, WC2H 8LP, and the closest tube station is Tottenham Court Road, on the central, northern and Elizabeth line.
All candidates must be eligible to live and work in the UK. Evidence of eligibility will be required as part of the recruitment process.
If you would like to apply for our Porter / Receptionist position, please click APPLY.
AMRT1_UKCT