Role: Training Bookings Administrator
Location: Peterborough
Contract: Temporary, Full time
Hours: Monday - Friday 08:30 - 16:30
We are looking for a confident Training Bookings Administrator to work in the Peterborough area!
This is a short-term role supporting the Employer Network Project Team and the EN Booking Team with making training bookings for our employers. The role will involve liaising with training providers and employers and will include all of the associated administration work related to bookings.
Key Responsibilities:
* Work to a high standard, completing the end-to-end process for all training bookings, including recording employer feedback timely and as appropriate.
* Contact training providers to ensure the customer benefits from the most cost effective, high-quality training available.
* Provide a seamless experience to all employers, offering an efficient “can do” service and where appropriate providing a first-time resolution.
* The first point of contact for employer enquires about training bookings, answering all incoming calls and manage workflow within agreed SLA
* All administrative duties associated with the booking.
Knowledge and Experience
Essential
* Good standard of secondary school education – a minimum of 3 GCSE’s (including English and Mathematics) or equivalent.
* Proven experience of using Microsoft Office or equivalent tools including spreadsheets, databases, do...