The Collections & Recoveries Account Manager role focuses on maximising the repayment of delinquent and non-performing accounts while delivering a positive customer experience. Key responsibilities include managing arrears cases, arranging sustainable repayment plans, and collaborating with partners to enhance the collections process. Client Details The client is a part of a global line of business within a leading international banking group. Specialising in providing vendor and equipment. Description Manage a portfolio of arrears cases within the 60-90 day aged debt category. Work with supplier, vendor, and broker partners to enhance the collections process and maximise recoveries. Arrange sustainable repayment plans through effective evaluation of income and expenditure with customers. Review contractual documents to add value to the recovery process and make informed decisions. Identify and treat vulnerable customers appropriately, ensuring timely collection of payments and minimising risk. Profile Experience : 2-3 years in collections, bad debt, insolvency, litigation, and asset recovery, with a finance & leasing or motor finance background. Skills : Proficiency in Microsoft Office (especially Excel) and knowledge of contract and consumer credit. Qualities : Strong negotiation, decision-making, and communication skills, with the ability to work independently and manage tasks efficiently. Conduct : Integrity, ethical behaviour, and a commitment to treating customers fairly. Adaptability : Ability to handle projects, recommend process improvements, and work under pressure. Job Offer £30k-£40k DOE Array of benefits 6months FTC Hybrid working Great work culture