Main area: Administration
Grade: Band 2
Contract: Permanent
Hours: Full time - 37.5 hours per week (12-8pm, Mon- Fri)
Job ref: 357-PR-884-24
Employer: United Lincolnshire Hospitals NHS Trust
Employer type: NHS
Site: Pilgrim Hospital
Town: Boston
Salary: £23,615 per annum, pro rata
Salary period: Yearly
Closing: 06/10/2024 23:59
Clerical Officer - Band 2
We recognise that outstanding care can only be delivered through our people. We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULHT.
We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do and are ready to help us achieve our vision.
Our values guide everything we do. They are:
* Patient-centred: Putting patients at the heart of everything we do, listening and responding to their needs and wishes.
* Safety: Following ULHT and professional guidelines. Speaking up to make sure patients and staff are safe from harm.
* Excellence: Striving to be the best that we can be. Innovating and learning from others.
* Compassion: Caring for patients and their loved ones in ways we would want for our friends and family.
* Respect: Behaving and using language that demonstrates respect and courtesy to others. Zero tolerance to bullying, inequality, prejudice and discrimination.
If you believe in them too, then you are ready to join the ULHT team.
This is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients.
Job overview
1 x 37.5 hour post, 12.00 - 20.00pm, Monday to Friday
This post is based at Pilgrim Hospital and flexibility is required to cover absent colleagues.
To ensure continuity of the Health Records Service there is a requirement to cover at least 1 Bank Holiday shift per year.
Main duties of the job
We are looking to recruit Health Records clerks to join our administrative teams. Working within our busy environment you will carry out Health Records duties as part of the Choice & Access team, assisting in the daily provision of a professional health records service ensuring patients, relatives and visitors receive the best possible service.
The role will involve the filing, locating, retrieval and preparation of patient casenotes, to ensure that national waiting times are adhered to. Advising patients, staff and relatives by telephone and dealing with their enquiries is also a key part of this role.
Person specification
Qualifications
* Good standard of education with at least 5 GCSEs (grade C or above) or equivalent, including English and Maths, Or an NVQ2 or equivalent in relative subject, i.e. Customer Care Skills
* Computer literate with working knowledge of Microsoft Excel and Word
* Basic knowledge of Medical Terminology
Previous Experience
* Experience of working with the general public in a customer facing capacity
* Experience of working in an office environment
* Excellent customer care skills
* Excellent time management skills, the ability to adhere to strict deadlines
* Good communication skills, both written and verbal
* Ability to plan and prioritise own workload and work on own initiative with variable and unpredictable demands
* Good organisation skills with the ability to work to a consistently high standard both individually and as part of a team
* Ability to deal effectively with difficult situations
* Ability to work unsupervised and take responsibility for own actions
Specific Requirements
* Ability to maintain confidentiality
* Ability to work flexibly and in a changing environment
* Ability to work independently as well as in a team
* Ability to work within tight timescales and prioritise
* Evidence of ability to pay close attention to detail
ULHT values the unique contribution that individual experiences, knowledge and skills make in delivering quality healthcare. We are committed to providing an environment in which people want to work.
Please note that we do not accept CVs.
Due to the high volume of applications we receive, ULHT reserves the right to close this advert prior to the closing date.
No DBS fees to pay: Successful candidates will have DBS applications applied for & paid by ULHT where applicable. There is no requirement to reimburse ULHT for this cost.
We welcome applications from the UK Armed Forces Community. On the application form please tick “Member of the Armed Forces Community” if applicable.
Applications from applicants who meet the current criteria for Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications.
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
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