Job Description
Job title: / Customer Issue Resolution Representative
Goal of the position:
Customer Issue Resolution (CIR) Representative is mainly responsible for delivering high quality services in Dispute, Returns/Credits, and Credit & Collections Management and Resolution.
This is a customer-facing position, interacting directly with external customers, Quality Teams, and partnering with internal Solventum clients and cross-functional team members to drive results. It is the needed to have a comprehensive understanding of business processes, procedures and information, turning data into useful and actionable information that resolves customer issues in a timely manner.
The main objective in this role is to secure efficient AR collection for Solventum and ensure fast cycle time on Customer Complaint management activities. This position works independently to meet targets and objectives set by Solventum management. Additionally, the position works with senior co-workers, supervisors and/or management for guidance on difficult or unusual situations.
The Customer Issue Resolution Representative report into the Regional Customer Issue Resolution Manager
Duties and responsibilities:
• End-to-End CIR Management – handling customer issues related to billing, collections and complaint management - this includes disputes, returns, adjustments and collection...