Full time / 37 hours / Fixed term for 6 months due to backfilling secondment
The Income Management Team is responsible for maximising the rental income for the authority by collecting rent, minimising rent arrears, and supporting customers to help sustain their Council tenancies. We aim to provide a customer-focused and responsive service to achieve high standards of customer care and help sustain, support, and maintain tenancies.
This is a full-time, fixed-term position working 37 hours per week from Monday to Friday. Initially, you’ll be based at City Hall as well as occasional homeworking.
We will consider this vacancy on a secondment basis for Leicester City Council employees. If you wish to apply for this post on a secondment basis, then please make your line manager aware before applying.
What you’ll be doing
1. You’ll enforce conditions of tenancies in relation to rent arrears, recovering, and managing debt, in line with policy up to and including preparing cases and advocating on behalf of the authority in County Court for rental possession hearings.
2. You’ll provide an income maximisation service to support customers and signpost them for specialist support as appropriate.
3. Visiting tenants in their own homes, you’ll conduct interviews.
What you’ll need
1. Experience of working in Housing Management or a Rent Recovery environment.
2. Excellent communication skills to support a wide range of customers, including vulnerable people with complex needs, with the management of their rent account to minimise rent arrears.
3. Proficient IT skills to update Housing system databases, maintain records, and prepare reports to manage rent accounts.
4. Ability to resolve difficult situations using tact and diplomacy.
5. High levels of numeracy skills to negotiate rent payment arrangements and resolve complex rent accounting problems.
What we can offer you
As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme, and the option of flexible working. We’ll also provide you with the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from several flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator.
Join us
We’re committed to recruiting a diverse and highly talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome, and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the ‘our approach to recruitment’ page.
For a chat about this post, please contact Bhavna-Daya Chauhan on 0116 454 0536.
Interviews/Assessments will take place the week commencing 10th of February.
#J-18808-Ljbffr