Sales Administrator – Packaging Manufacturer, Deeside
An exciting role awaits a dedicated individual to join a leading packaging manufacturer in Deeside as a Sales Administrator. This permanent, full-time position offers a competitive salary of £25,500-£27,000 per annum, depending on experience, along with an array of excellent benefits.
Why This Role Stands Out:
1. Work-Life Balance: Enjoy a consistent Monday to Friday schedule, 9am-5pm.
2. Generous Leave: Benefit from 25 days of annual leave plus bank holidays.
3. Financial Security: Enhanced company sick pay, private pension with a 4.5% company contribution, and death in service benefit at 2 times annual salary.
4. Family Support: Enhanced paternity and maternity leave.
5. Health and Wellbeing: Free health checks, eye vouchers, and access to an employee assistance programme (TELUS).
6. Convenience: Free on-site parking, tea, and coffee.
7. Recognition and Rewards: Long service awards, annual pay reviews, employee referral scheme (£500), and a cycle to work scheme.
Role Responsibilities:
As a Sales Administrator, you will be an integral part of a team of five, reporting to the Customer Service Manager. Your primary duties will include:
1. Sales Order Management: Overseeing the sales order process from initial enquiry to dispatch, including providing quotes and ensuring customer deadlines are met.
2. Customer Communication: Daily interaction with Sales Managers and customers via telephone and email to understand stock requirements and forecasts.
3. Stock Monitoring: Managing aged stock and liaising with the purchasing department for raw material requisitions.
4. Production Coordination: Collaborating with the Production team to keep customers updated on orders and dispatches.
5. Customer Care: Maintaining high standards of customer service, developing strong business relationships, and efficiently handling customer complaints.
6. Data Reporting: Providing bespoke data reports as required.
7. Financial Liaison: Working with the Finance Administrator and Finance Shared Services to ensure customer accounts are up to date.
Desired Skills and Experience:
1. Technical Proficiency: Competence in MS Office, particularly Word, Excel, and Outlook.
2. Qualifications: Customer Service or Administration NVQ is advantageous but not essential.
3. Experience: Previous telephone based customer service experience, ideally within a manufacturing environment in a Sales Administrator role or similar, and familiarity with SAP is beneficial, although training can be provided.
4. Communication: Strong skills in dealing with customers via telephone and email.
5. Administrative Skills: Experience in general office administration with good Excel skills and collaboration with other departments.
This role is perfect for someone who thrives in a dynamic environment and is passionate about delivering exceptional customer service. If this sounds like the next step in your career, this Sales Administrator position offers a fulfilling and supportive workplace where your contributions will be valued.
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.
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