CUSTOMER SERVICE AGENT - HAMPTON - £30K - £35k
My client is a global manufacturer looking for a Customer Service Agent ideally with some engineering or manufacturing experience. They ensure that their employees are treated as internal customers and believe in being agile, flexible, and responsive to all team members. As a Customer Service Agent, you will help identify and provide reliable solutions to assure customer satisfaction at all times. This is a great opportunity to build your career in the customer service field while joining a supportive team.
My client offers fantastic benefits such as:
1. 25 days holiday plus bank holidays
2. Very generous pension scheme
3. BUPA health scheme
4. Free on-site parking
Please note that this role is totally office-based.
Responsibilities:
1. Production of quotations for sales engineers/customers in a clear, detailed, and accurate manner.
2. Maintaining and producing customer price lists.
3. Assist colleagues with technical and engineering inquiries.
4. Negotiating and achieving deadlines for the submission of quotations.
5. Support bid preparation for new contracts and assist in purchasing activities.
6. Interpret customer requirements, gather proposals and specifications, and collaborate with stakeholders to translate specifications into cost estimates for both new and existing products.
7. Maintain accurate records of target accounts, opportunities, quotes, projects, contacts, and correspondence in company databases.
8. Engage with customers to gather feedback on quotations.
9. Estimate production process costs and tooling expenses, offering recommendations for improvements as needed.
10. Identify and pursue cost reduction opportunities through cost analysis.
11. Achieving relevant targets and KPIs.
12. Record all relevant sales information on the system.
13. Explore new business opportunities aligned with strategic objectives, working closely with the External Sales Team for existing and prospective clients.
If you have great communication skills along with a high level of numeracy and possibly no work experience but a degree in Engineering or Science, this could be the start of your career you are looking for.
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