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Job Summary
We are looking for a Medical Receptionist to join our Team. We pride ourselves in enabling staff to progress and upskill. We are a 3 partnered Practice with a friendly team and have approx. 10,000 patients with 2 Surgeries.
We Are Looking For An Individual With:
1. Excellent communication skills
2. Experience of working in a customer service role
3. Previous NHS or GP experience desirable but not necessary
4. Flexible to cover holidays and sickness
Benefits: We offer the NHS pension, and agenda for change holidays starting at 27 days (just over 5 weeks) holiday plus Bank Holidays, that increases with time served. NHS discounts also offered in many retailers as part of the blue light scheme.
Main Duties of the Job:
1. General Reception duties. Dealing with patients booking appointments, ordering medication and processing prescription requests. Phoning patients relaying information from the GP.
Job Responsibilities:
1. To provide comprehensive clerical and administrative support both to the Practice and the Practice Manager.
2. Offer general assistance to the practice team and project a positive image to patients and other visitors, either in person or via the telephone.
3. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
4. Undertake a variety of administrative duties to assist in the smooth running of the practice.
5. Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies.
Person Specification:
Knowledge:
1. Essential: Competent in basic office skills.
2. Desirable: Experience of using DOCMAN and EMIS Web, Familiar with medical terminology.
Qualifications:
1. Essential: Education to GCSE level or equivalent.
2. Desirable: Evidence of self-development, Care Navigation training completed, Basic Life Support training.
Skills:
1. Essential: Calm and unflappable, sensitivity in dealing with patients, organised and able to prioritise workloads, able to use initiative to work without supervision, team player, dependable and flexible, able to work under pressure.
2. Desirable: Full driving license.
Experience:
1. Essential: Experience of working in the public sector, working as part of a team, working in either a customer or patient-facing services environment.
2. Desirable: Previous experience of working in primary care (General Practice), experience of working in the NHS.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details:
Employer name: Birches Head Medical Centre
Address: Diana Road, Birches Head, Stoke-on-Trent, Staffordshire, ST1 6RS
Employer's website: Birches Head Medical Centre
Seniority Level: Entry level
Employment Type: Part-time
Job Function: Health Care Provider
Industries: Hospitals and Health Care
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