Job summary Part-time: 30 hours per week. Monday - Sunday shifts, 7am-3pm and 2pm-10pm over four days per week on a seven day rota. The position is to work as a medical receptionist within the Urgent Treatment Centre, Millennium Centre, St Helens. The hours of work are 30 hours per week over seven days which would include weekends, evenings and bank holidays to accommodate the opening hours of the Urgent Treatment Centre reception area. Interview date: 22nd November 2024 Main duties of the job The post holder is responsible for ensuring the smooth and efficient management of the reception function, including high quality customer care, IT and administrative services, by: Providing a welcoming first point of contact for all visitors, including registering patients, making follow-up appointments, updating/filing/storing and retrieving clinical and personal records Assisting patients to obtain the advice, information and/or treatment they require by telephone or face to face; collecting prescription fees (cash/cheques) daily. Providing a comprehensive and confidential administrative and secretarial service to the Minor Injuries Unit/Walk-in Centre and the 1st Floor Clinic Suite services. Inputting data electronically on a daily basis to provide activity information for reports. Collecting manual data to support analysis of activity within the WIC Distributing questionnaires relating to approved research projects to visitors to the Centre and collecting/posting on responses. All Medical Receptionists are Nominated Fire Wardens, responsible for alerting the Fire Brigade in the event of an Incident, and facilitating the safe and speedy evacuation of the building. Train and support new reception staff, Bank reception staff, and nursing cadets in respect of general IT, administrative duties, policies and procedures. Provide basic technical support to clinical staff and IT software and hardware issues, occasionally generating GP letters for nursing staff. About us Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care. Our services: Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements: Rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme Date posted 08 November 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum pro rata Contract Permanent Working pattern Part-time Reference number 409-6759217 Job locations Millennium Centre Corporation Street St Helens WA10 1HJ Job description Job responsibilities KEY DUTIES Registering patients as they arrive at the Urgent Treatment Centre making sure that all demographics are up to date. Deal with stakeholder request. Answer telephones and deal with enquiries. Inputting clinical data. Filing, scanning, photocopying. Maintain and update manual and electronic filing systems containing patient information for analysis, audit etc. Assist the Co-ordinator in operation tasks on a daily basis to include rota planning and covering of shifts by reception staff. Assist the Centre secretary in day to day operational tasks including procurement of goods, and Medical Receptionist / April 2023raising of invoices for the release of medical notes. Report building maintenance faults to appropriate contact to maintain the facilities in good working order. Provide / receive sensitive information to / from solicitors, Police and other agencies in relation to legal claims. Facilitate procedure for clinicians to make statements for use in court and recovering fees. Offer admin support for staff and management across St Helens UTC Obtain and provide personal and sensitive information, requiring tact and diplomacy where there are barriers to understanding. Job description Job responsibilities KEY DUTIES Registering patients as they arrive at the Urgent Treatment Centre making sure that all demographics are up to date. Deal with stakeholder request. Answer telephones and deal with enquiries. Inputting clinical data. Filing, scanning, photocopying. Maintain and update manual and electronic filing systems containing patient information for analysis, audit etc. Assist the Co-ordinator in operation tasks on a daily basis to include rota planning and covering of shifts by reception staff. Assist the Centre secretary in day to day operational tasks including procurement of goods, and Medical Receptionist / April 2023raising of invoices for the release of medical notes. Report building maintenance faults to appropriate contact to maintain the facilities in good working order. Provide / receive sensitive information to / from solicitors, Police and other agencies in relation to legal claims. Facilitate procedure for clinicians to make statements for use in court and recovering fees. Offer admin support for staff and management across St Helens UTC Obtain and provide personal and sensitive information, requiring tact and diplomacy where there are barriers to understanding. Person Specification Qualifications Essential Educated to GCSE level/equivalent qualification and/or experience RSA/OCR III and/or equivalent qualification and/or experience Desirable AMSPAR Certificate and/ or equivalent qualification and/ or equivalent experience Knowledge Essential Microsoft Office Products Experience Ability to work as part of a team Desirable Experience working in an NHS environment Previous Medical Secretary Experience Medical Audio Typing Understanding of Trust Internal Policies as appropriate Minute Taking Skills Essential Word Processing Skills Ability to accurately maintain computerised and manual filing / X A/I documentation systems Ability to use own initiative and work independently Capability to adapt to most situations Reliable and conscientious Ability to manage difficult/sensitive situations Able to work the hours and undertake duties required Desirable Audio-Typing Skills Medical Terminology Shorthand/Speedwriting Skills Time Management Skills Knowledge of Trust computer systems Excellent interpersonal skills Other Essential Ability to travel across hospital sites when required Comply with Trust policies and procedures at all times Ability and willingness to undergo further training for the post Understanding of confidential nature of role and awareness of Data X I Protection Act Person Specification Qualifications Essential Educated to GCSE level/equivalent qualification and/or experience RSA/OCR III and/or equivalent qualification and/or experience Desirable AMSPAR Certificate and/ or equivalent qualification and/ or equivalent experience Knowledge Essential Microsoft Office Products Experience Ability to work as part of a team Desirable Experience working in an NHS environment Previous Medical Secretary Experience Medical Audio Typing Understanding of Trust Internal Policies as appropriate Minute Taking Skills Essential Word Processing Skills Ability to accurately maintain computerised and manual filing / X A/I documentation systems Ability to use own initiative and work independently Capability to adapt to most situations Reliable and conscientious Ability to manage difficult/sensitive situations Able to work the hours and undertake duties required Desirable Audio-Typing Skills Medical Terminology Shorthand/Speedwriting Skills Time Management Skills Knowledge of Trust computer systems Excellent interpersonal skills Other Essential Ability to travel across hospital sites when required Comply with Trust policies and procedures at all times Ability and willingness to undergo further training for the post Understanding of confidential nature of role and awareness of Data X I Protection Act Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Mersey and West Lancashire Teaching Hospitals NHS Trust Address Millennium Centre Corporation Street St Helens WA10 1HJ Employer's website https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)