Maintain and develop assigned accounts to ensure positive client experience, renewal and maximise profitability through daily account management What you bring Account Management • Act as the account lead for assigned accounts based on the Client Value Proposition • Support other account leads on larger clients as second account manager • Build and maintain very good long term successful relationships with the client • Understand and maintain excellent knowledge of the client contacts • Pro-actively anticipate future needs, challenges and developments where possible • Document and regularly maintain all relevant information in Salesforce • Pro-actively communicate relevant information to various other areas to ensure they have the necessary understanding to make decisions • Lead any client meetings/calls as and when required, as per the guidelines in the Client Value Proposition, where possible • Lead account review meetings to discuss claims experience, service performance and client feedback as well as possible future opportunities as appropriate to the CVP • Excellent understanding the client’s business and requirements • Pro-actively Provide back up and support to client teams where required • Recognised as the expert internally on the own client portfolio Client Experience • Easy, quick and high quality interactions with all touch points and escalation resolution in a swift and client centric manner • Provide effective, innovative and timely solutions to client’s business challenges • Provide a positive and engaging client experience all the time • Independently identify and implement efficient solutions to client’s requirements and challenges • Independently manage any escalations to ensure a swift and client centric resolution • Regularly review and analyse client experience results to identify possible areas for improvement • Pro-actively seek, document and share feedback from client on service delivery • Ensure tailored processes, products and services are documented and optimised over time to improve efficiency • Boost client stickiness Renewals • Prepare and issue renewal documentation within agreed timeframes • Independently negotiates renewal internally and externally to achieve favourable outcome for both sides • Pro-actively aims to improve profitability for assigned client portfolio • Ensure regular client engagement by phone throughout the renewal process • Communicate and document all agreements and requirements for the renewal • Lead and support tender responses for existing clients to provide a comprehensive and tailored response New Business • Implement new clients ensuring a smooth and seamless transfer • Support the sales process for potential new clients • Discover and convert opportunities for cross selling additional products or services Other requirements • Acts as technical representative for team on cross functional projects • Train new team members • Supports or leads development and implementation of technical parameters, policies and frameworks for others to work within What you need • Minimum of four years work experience in an account management role within a Financial Services environment • Experience in a customer focussed environment, producing accurate work within tight deadlines • Previous sales experience would be an advantage • Completion or progress towards the Irish Insurance Examinations or equivalent foreign qualification • Good knowledge of MS Office (Outlook, Word, Excel, PowerPoint • Knowledge of Salesforce an advantage