Your new company
An award-winning, UK-based organisation with a long-history of delivering exceptional results. They are highly specialised in what they do and are spending considerable funds to continue developing and improving their location in Epsom. They offer a significantly broad portfolio to cater to their target audiences requirements and place a strong emphasis in continued delivery of learning and Development of their staff.
Your new role
You will be managing a team of 8 Advisors and this team will provide a full customer facing support function for the organisation, 3,000 in total. Your team will support customers with a variety of issues including personal finance, health, welfare, housing and travel, manage the team rota, provide email, phone and live chat support functions, provide front line application and technical support.
You will be responsible for the recruitment, training and performance of the team and take full responsibly of the day-to day operations within the team.
This team provides a "One-Stop Shop" for all queries and ensure that support is provided in an efficient and timely manner. Your team need to have superb communication skills and work across the whole business in order to function correctly.
What you'll need to succeed
Previous experience in a customer facing role is essential, you will need to be able to work in a fast-paced environment and posses strong communications skills and have previous managerial experience. You will have full responsibility for the performance of the team.
What you'll get in return
A competitive salary, room for progression and movement and a supportive, creative environment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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