About the Company - Atech, part of the iomart group, are a cutting-edge technology company dedicated to driving innovation and delivering exceptional value to our clients. As trusted advisors, we proactively anticipate and address the evolving needs of our clients, ensuring they stay ahead in a rapidly changing digital landscape. iomart is the UK’s leading Secure Cloud Managed Services Provider. We are passionate about delivering Hybrid Cloud, Data Protection, Cyber Security and Secure Connectivity to over 9,000 organisations in the UK and globally. We have over 25 years expertise in data centre and cloud services Over 600 skilled professionals and turnover over £127m Our HQ is in Glasgow and offices across the UK. We provide critical services across all public and private sectors About the Role - At Atech x iomart, we power businesses with secure, scalable, and cutting-edge cloud solutions. As a Cloud Technician, you’ll be the first point of contact for customers, helping them resolve technical issues, optimise their cloud environments, and ensure seamless service delivery. If you love problem-solving, thrive in a fast-paced environment, and want to grow your career in cloud technology, this is the role for you Responsibilities - Act as the first point of contact for customer support queries, diagnosing and resolving issues or escalating where necessary. Work with a variety of technologies, primarily within Microsoft Azure and Office 365 environments. Monitor, categorise, and manage tickets efficiently, ensuring timely resolutions and great customer communication. Identify recurring issues, correlate incidents, and flag potential problems to technical teams. Assist with minor incident management, ensuring smooth resolutions and customer updates. Required Skills - Have previous experience in an MSP environment or a similar role. Are a great problem solver with the ability to diagnose and troubleshoot cloud-based issues. Have a good knowledge of Office 365, Microsoft Intune, Windows 10/11, and Apple OS. Have previous experience with Active Directory, Group Policy, antivirus solutions, and backup solutions. Are familiar with ITIL processes and best practices.