Kurt Geiger first opened in Britain's fashion capital on Bond Street, London in 1963. Since the Sixties, Kurt Geiger has not stood still as it continuously evolves to make covetable footwear and accessories with a unique market position, pairing aspiration with accessibility.
As Europe's leading luxury shoe and accessory retailer, we are always looking for the next generation of talent to join our business. The teams in our stores are the key drivers to our success and as the Manager, you are responsible for orchestrating all aspects of the responsibilities needed to ensure the store continues to achieve over and above the ordinary.
As a supervisor with Kurt Geiger, you will drive sales with your passion for luxury footwear, support the team, and be a fabulous service ambassador whilst representing our dynamic and innovative brand.
Using your extensive retail knowledge and excellent communication skills, you will form long-lasting relationships with customers and your team. Delivering the very best shopping experience for our customers, you will proactively support back of house operations and create a seamless shop floor experience, whilst supporting the management team where needed.
Key Responsibilities:
* Ensure customer service is of the highest standards at all times.
* Support the Store Manager in achieving all store and company sales targets, operations goals, policies, and procedures.
* Protect the Kurt Geiger & Selfridges brand.
* Ensure your area maintains excellent visual presentation consistent with company guidelines.
* Be an expert in fashion and the latest trends.
* Support management in training and developing the team to maximize sales.
* Support in performance management of the team.
* Support with floor control.
* Assist in customer queries and complaints to ensure customer satisfaction.
Minimum Requirements:
* Previous experience in luxury retail within a clienteling and service-driven environment.
* Experience at a similar management level.
* Be a customer service ambassador with the ability to drive a unique but memorable customer experience that builds loyalty.
* Proven ability to drive sales and team performance.
* Be immaculately presented and representative of our luxury/fashion-forward brand in every way.
If you're successful, you will work for a business which recognizes that amazing people are the key to driving our business forward and fulfilling our vision of being the world's leading multi-channel retailer of luxury branded shoes and accessories. We are a fast-paced business where no two days are the same, so you will need to be adaptable; but we will reward your hard work, commitment, and loyalty with a fantastic benefits package and very real opportunities for progression.
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