Job summary Avery Healthcare is one of the largest providers of luxury elderly care homes in the UK, committed to creating meaningful lives for their residents. They are now seeking a well-organized, enthusiastic, and dedicated individual to join their friendly, award-winning team as a Customer Service Advisor at the Derby Heights Care Home in Littleover, Derby. Main duties of the job As a Customer Service Advisor, you will be responsible for providing a positive and welcoming public image at the first point of contact, both in person and by telephone. Your duties will include managing the reception area, supporting the process of show rounds, actively following up and managing any sales enquiries through to admissions, and assisting the Home Administrator as required. You will be expected to live Avery Healthcare's values of caring, supportive, honest, respectful, and accountable in all that you do. About us Avery Healthcare is one of the largest providers of luxury elderly care homes in the UK, with over 100 care homes in their growing portfolio. They believe that the later years of their residents' lives should be as enriching as any other, and they strive to offer exceptional care and experience to both residents and employees. Date posted 22 October 2024 Pay scheme Other Salary £11.50 an hour Contract Permanent Working pattern Part-time Reference number 1176789322 Job locations Avery Healthcare Derby Heights Care Home, Rykneld Road, Littleover, Derby DE23 4BU Job description Job responsibilities Package Description: At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Advisor. ABOUT THE ROLE Your focus as Customer Service Advisor will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person, and by telephone. Other responsibilities will include: Being responsible for the reception area and ensure it is always presented to a high standard. Supporting with the process of show rounds. Actively following up and manage any sales enquiries through to admissions. Assisting the Home Administrator as required. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Our ideal candidate must: Have effective interpersonal skills and professional telephone manner. Be computer literate with a good working knowledge of MS Suite. Demonstrate a positive attitude to all residents and visitors. Ideally have previous experience in working in a customer service role for a minimum of two years. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other.Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs. Job description Job responsibilities Package Description: At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Advisor. ABOUT THE ROLE Your focus as Customer Service Advisor will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person, and by telephone. Other responsibilities will include: Being responsible for the reception area and ensure it is always presented to a high standard. Supporting with the process of show rounds. Actively following up and manage any sales enquiries through to admissions. Assisting the Home Administrator as required. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Our ideal candidate must: Have effective interpersonal skills and professional telephone manner. Be computer literate with a good working knowledge of MS Suite. Demonstrate a positive attitude to all residents and visitors. Ideally have previous experience in working in a customer service role for a minimum of two years. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other.Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs. Person Specification Qualifications Essential To be successful in this role, you will need to have effective interpersonal skills and a professional telephone manner, be computer literate with a good working knowledge of MS Suite, and demonstrate a positive attitude towards all residents and visitors. Ideally, you will have at least two years of previous experience in a customer service role. Person Specification Qualifications Essential To be successful in this role, you will need to have effective interpersonal skills and a professional telephone manner, be computer literate with a good working knowledge of MS Suite, and demonstrate a positive attitude towards all residents and visitors. Ideally, you will have at least two years of previous experience in a customer service role. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Avery Healthcare Group Ltd. Address Avery Healthcare Derby Heights Care Home, Rykneld Road, Littleover, Derby DE23 4BU Employer's website https://www.averyhealthcare.co.uk/ (Opens in a new tab)