PCNs are required to provide enhanced access appointments outside the ordinary work hours, usually between the hours of 6.30pm to 8pm Mondays to Fridays and between 9am and 5pm on Saturdays. Hours will be planned on a weekly rota to ensure core enhanced access hours are covered by the Administrators.
The NLPCN is the host provider for the Enhanced Access Service for the patients under the care of the 9 PCN-member GP Practices. The Enhanced Access Service provides a varied range of services, from GP nurse and phlebotomy appointments to non-clinical services such as appointments with health & wellbeing coaches and social prescribers.
The PCN continuously identifies and monitors prevalent medical conditions in the area and works with the Integrated Care Board (the ICB) to run additional clinical services such as those aimed at the prevention and treatment of CVD (cardiovascular disease) and CKD (chronic kidney disease). The additional clinical services may include clinics for healthy checks, immunisations (including COVID 19 and flu clinics), hypertension reviews, diabetes reviews and renal cardio-metabolic clinics.
Main duties of the job
1. To provide administration support and reception services to the Enhanced Access Service.
2. To provide administration support and reception services for the additional clinical services or clinics provided by the PCN including call/recalls to patients.
3. Responsible for providing the Enhanced Access Service remote booking ledgers within EMIS.
4. Ensure appropriateness of appointments in compliance with the inclusion criteria.
5. Advise PCN Practices of any inappropriate bookings for the Enhanced Access Service.
6. Follow-up assigned tasks from clinicians such as referrals.
7. Book or arrange referral appointments using the electronic referral system (e-RS) and action/follow-up on the e-RS worklists, enquiries, and alerts.
8. Alert the Enhanced Access team to any changes to schedule.
9. Co-ordinate and minute the EAS weekly/monthly meetings/briefing sessions.
10. Actively input into the development of new and existing services and resources.
11. Communicate any changes to the Enhanced Access Service to the participating practices.
12. Communicate and complete stock take for Enhanced Access Service consumables.
13. Manage databases and spreadsheets and collation of information.
14. Ensure reporting templates are kept updated with accuracy.
About us
The aim of the NLPCN is to offer high quality patient-centred healthcare which is committed to bringing together GP practices so that they can more effectively work with others.
Our ambition is to reduce inequalities in healthcare and improve the quality of health and wellbeing throughout North Lewisham through increased access to high quality, integrated health and social care.
As a PCN, NLPCN operates as part of the local accountable integrated care system, working and collaborating with GP practices, a wide range of healthcare professionals, social services professionals as well as local community groups. This enables us to not only focus on direct health services but also on the social and other issues that impact on health thereby enhancing the health and wellbeing of patients and community.
Job responsibilities
The Context
North Lewisham Primary Care Network (NLPCN) is one of the largest PCNs in Lewisham and has a very diverse population made up of 9 GP Practices serving a population of almost 90,000 patients.
Health inequality impacts our patients: North Lewisham has higher than average levels of deprivation and BAME populations and poorer health outcomes.
NLPCN is committed to tackling health inequality as a priority. We have developed a program of work to improve trust and engage with our local community, training our GP surgeries and staff to improve access for patients, improving our communication to patients about service changes and health promotion and improving the monitoring of those suffering from health inequality to drive our strategy.
The Waldron is a health centre that will be undergoing redevelopment work in 2023. There is a plan to transform the Waldron into a community hub promoting health and wellbeing activities.
We expect all our staff to share the values that are important to the PCN:
* Equity of quality and equity of access for all residents in and around North Lewisham.
* Providing proactive, personalised and coordinated care.
* Protecting and supporting general practice whilst also supporting transformation.
* Collaborating and engaging with others to spur on innovation and sustainable working.
Key Professional Working Relationships
* PCN Clinical Directors
* PCN Manager
* PCN Operations Lead
* GP Lead for Health Inequalities
* Administration staff and Practice Managers for the 9 PCN-member GP surgeries
* The occupants/services in the Waldron Health Centre
* Clinical staff including nurses and doctors who frequently provide clinical services during EA and other clinical sessions
* Waldron Health Centre's Security/Buildings officer
* PCN ARRS team members who include Social Prescribers and Community Link Workers, care coordinators, health and wellbeing coaches, mental health and wellbeing coaches, a health practitioner, etc.
Person Specification
Qualifications
* Minimum of 5 GCSEs / O levels
* Evidence of ongoing learning
* Demonstrable commitment to professional and personal development
Experience
* Experience with EMIS is crucial, with tasks and referrals experience
* Working co-operatively across organisational systems
* Experience of working with highly confidential, sensitive or contentious information
* Strong organisational and time management skills and evidence of working in a systematic manner
* Ability to work autonomously managing specific aspects of the service
* Skills for communication on complex information and administrative matters requiring developed interpersonal and oral/written communication skills
* Understanding confidentiality and data protection
* Experience of working in the NHS
* Minimum of 2 years administration experience in any setting
* Experience of working with local North Lewisham community
* Experience of General Practice
Knowledge and Skills
* Excellent time management and organisational skills
* Excellent interpersonal skills
* Ability to work effectively as a team member and independently.
* Strong problem solving and analytical skills
* Excellent verbal and written communication skills.
* IT skills-proficiency in Microsoft Word, Excel and Outlook and in clinical systems such as EMIS or System One.
* Ability to multitask.
* Knowledge of local health services/providers
* Competency and interest in digital solutions to health and be able to promote these
Qualities/Attributes
* Kindness - a commitment to improving patient care
* Going the extra mile
* Flexibility
* Common sense
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
North Lewisham Primary Care Network
Address
Waldron Health Centre, Ground Floor, Suite 1
#J-18808-Ljbffr