Join to apply for the Customer Service Administrator role at Vectra International Inc.
Location: Manchester, Wythenshawe
As a Customer Service Administrator, you will be required to work in all processes across the business providing support to customers and deliver a first-class level of service to ensure maximum customer satisfaction.
Main Responsibilities
1. Manage incoming customer enquiries by telephone and email.
2. Process purchase orders and receipts.
3. Own and manage customer accounts including database maintenance.
4. Prepare and deliver part-numbered quotations in a timely manner.
5. Support customers with logistical requests/questions.
6. Prioritise workload and self-manage activities.
7. Promote and work within our Digital Sales platform.
8. Collaborate with all teams/departments to develop and improve customer performance.
9. Enhance product knowledge via formal training, on-the-job training, and e-learning.
10. Utilise Salesforce/SAP for co-operation and collaboration on business opportunities.
11. Assist with any other sales duties as required.
Qualifications + Profile
1. Educated to GCSE standard or equivalent including English and Maths A-D.
2. Previous work experience in administration.
3. Previous Customer Service experience (minimum 6 months).
4. Excellent communication skills and telephone/digital manner.
5. Ability to learn a consultative selling approach with questioning techniques.
6. Computer literate; SAP experience is advantageous but not essential.
Benefits + Perks
1. The security of working for an international family-owned company.
2. Excellent training facilities and personal development plans for career growth.
3. Flexible working / Hybrid working.
4. Family social events throughout the year.
5. Excellent pension scheme.
6. Increasing annual leave with length of service.
Who We Are
Endress+Hauser is a global leader in measurement instrumentation, services and solutions for industrial process engineering. Despite employing over 15,000 people worldwide, we have remained a family company, and are proud of our close-knit working environment.
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries
Administrative and Support Services
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