Due to contract expansion, we are seeking a Welfare Support Officer to join our team. This is an exciting position that works exclusively to support asylum seekers going through their right to work asylum application process with the Home Office. The ideal candidate will be resilient, trustworthy, caring, a people person, and extremely empathetic to others.
As a Welfare Support Officer, your main duties will include, but are not limited to, supporting service users at various stages of their asylum application process, including safeguarding and welfare issues, providing practical and emotional support, monitoring wellbeing and support needs, and ensuring all records are updated and accurate for Home Office audits. It is essential to maintain professional boundaries and resilience to ensure a well-defined service that consistently meets service users' needs.
Role Criteria:
* Experience working with vulnerable and diverse client groups
* Understanding of safeguarding procedures
* Ability to identify individual and family needs and recommend appropriate support packages to maintain independence
* Experience working with mental health issues and challenging behaviour
* Effective communication skills with colleagues, local authorities, and service users
* Experience with record keeping and risk assessments
* Ability to work independently and proactively
* Resilient and adaptable
* Supportive, trustworthy, a good listener, approachable, and empathetic
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