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Head Of Retail Operations - London, London
Client:
Location:
London, United Kingdom
Job Category:
Retail
EU work permit required:
Yes
Job Reference:
9cb33a4e5a84
Job Views:
4
Posted:
16.02.2025
Expiry Date:
02.04.2025
Job Description:
Head Of Retail Operations - London
Head Of Retail Operations - Kia Oval
* £50,000 per annum
Who We Are:
Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, and ExCel London.
We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.
Focussed on doing the right thing for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do. We are official partners of the British Paralympic Association and are proud to pay all our team members at least the Real Living Wage or London Living Wage.
More about the role:
Venue: The Kia Oval is an international cricket ground in Kennington, in the London Borough of Lambeth, South London. The Oval has been the home ground of Surrey County Cricket Club since it was opened in 1845.
Key Responsibilities
Role Purpose:
* Reporting to the Head of Catering Operations whilst working closely with various internal and external stakeholders including the Concessions Manager.
Retail Management:
* Oversee the delivery of all match-day operations in all retail catering areas.
* Work with internal culinary team to deliver a premium retail food operation.
* Ensure all match day paperwork is appropriate and covers all necessary legislation.
* Forecast all retail matchday labour planners.
* Plan out the layout of the concourse for each matchday.
* Consider the use of technology to solve service, cost and operational inefficiencies.
Food and Beverage Partner Management:
* Deliver an appropriate concession offering for our attendance demographics.
* Ensure the Concessions Manager is carrying out Food audits on all traders each matchday.
Finance:
* Demonstrate strong understanding of financial reports and P&Ls.
* Accountability for all retail related fixed operating costs.
Health & Safety:
* Maintain H&S compliance and lead a health & safety culture in the department.
* Comply with all allergy procedures and safety regulations.
People:
* Ensure variable and full-time members of the team are enabled to develop and grow in their role.
* Actively communicate with all area managers, supervisors, and team members to build positive team morale.
Person Spec:
* Minimum 5 years in retail management experience in a large scale or sports venue/stadia.
* Strong operational experience with a passion for F&B.
* Excellent written and verbal communication skills.
About you:
At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.
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