Technical Support And Planning Supervisor
Location: Rotherham
Salary: £40,000 - £45,000 Depending On Experience
Key Responsibilities:
1. Contract Management:
o Coordinate agreements and execution for BOC contracts.
o Ensure contract terms and conditions are applied for site and workshop repairs.
o Compile and issue Risk and Method statements for site interventions.
2. Availability:
o Be contactable 24/7 via a dedicated emergency phone.
3. Stock Management:
o Oversee BOC spare holdings, including spare turbines at Cryostar UK, ensuring readiness for shipment.
4. Performance Monitoring:
o Use Historian software to monitor equipment performance and site conditions.
5. Customer Communication:
o Provide updates on work progress.
o Issue end-of-month status reports for BOC-owned equipment under repair.
6. Technical Support:
o Respond to customer technical enquiries.
o Assist field service engineers (FSE) with troubleshooting and on-site/workshop support.
7. Intervention Preparation:
o Prepare workshop and site interventions.
o Input data into Salesforce, creating and assigning cases for interventions.
8. Business Development:
o Promote and establish new maintenance contracts with new customers.
o Build customer relationships and support maintenance planning.
9. Support for BC Manager:
o Assist with scheduling workloads, spare parts, and shipments for repaired equipment.
o Act as a backup for BC Manager duties.
10. Health and Safety:
o Foster a safe working environment with preventive and responsible risk management.
o Propose and implement safety, productivity, and technical improvements.
11. Quality, Health, Safety, and Environment (QHSE):
o Adhere to QHSE rules and guidelines.
o Proactively address abnormalities and suggest improvements for sustained quality and safety.
Required Qualifications
* Customer-focused attitude.
* Commercial understanding.
* Technical background with strong product knowledge.
* Good communication and organizational skills.
Status
Technician/Supervisor level.
If interested, please don't hesitate to call me for a confidential chat or apply via Indeed.
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