Are you seeking a fresh career path that offers the chance to acquire new skills and tackle new challenges within a dynamic and rapidly changing environment?
We have an exciting opportunity for a Client Services Advisor to work within our busy Client Services Team based in Abergavenny, on a full time and permanent basis. This is also a hybrid role, giving the flexibility to work from home and from our office.
Hours: 40hrs per week / 08:30am-5pm / Mon-Fri
Who are we?
SYNLAB Laboratory Services is part of SYNLAB UK & Ireland, who provide laboratory diagnostic and training services to a diverse range of sectors including healthcare and wellness, sport, travel, corporates and insurers, logistics and family law.
Our site in Abergavenny has 2 in-house laboratories, offering a wide range of pathology tests including occupational health and wellness tests, as well as workplace drug and alcohol testing. In addition to our laboratories providing UKAS accredited ISO/IEC 17025 and ISO 15189 testing, we are one of only a few providers offering an end-to-end in-house collection and laboratory service.
What the role involves:
* Handling incoming calls and service requests from both customers and internal teams.
* Evaluating and addressing customer needs to ensure timely resolution and overall satisfaction.
* Collaborating with colleagues and other departments to align sales strategies and ensure a seamless onboarding experience for new customers.
* Providing clear and accurate advice to both new and existing customers via phone and email.
* Tracking customer interactions and maintaining detailed records to improve service quality and identify opportunities for process improvements.
What we’re looking for:
* Proven experience within Client Support, Customer Services or Account Management.
* Excellent customer focus with ability to engage effectively with customers.
* Good time-management skills and ability to quickly prioritise workload.
* Accuracy with strong attention to detail.
* Experience in using key IT applications including Microsoft Office.
About Us
SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to provide a complete pathology offering.
We operate in increasingly diverse environments which is reflected in our workforce, clients, customers, suppliers, communities and partners. We believe an inclusive workplace culture is the best way to source, attract and retain diverse and talented people, and create a sustainable, high-performing workforce.
We believe our staff is vital to the principle of making a positive difference to healthcare, therefore, we promote a culture of continuous personal development where scientists and staff have the support and resources to acquire new skills and build their careers through learning and development opportunities, coaching and clear career pathways.
We promote an open and collaborative culture where leaders act as role models and facilitate a two-way communication, engage with staff and stakeholders transparently and actively encourage feedback and suggestions.
Please note that we reserve the right to close any adverts once we have received a sufficient number of applications. If you decide to apply for this post but do not hear back from us within two weeks of your application, please assume that you have not been short-listed on this occasion.
SYNLAB UK & Ireland is a committed equal opportunities employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable UK employment law.
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